Review Time
This agent is not suitable for landlords, particularly in a competitive rental market. The staff were unresponsive and unprofessional, lacking proper communication. During our move-out, we presented a tenant ready to move in immediately on a 12-month contract at a higher rent than what the agent had accepted. This would have resulted in no vacancy period and increased income for the landlord. However, the agent refused to reconsider, even though the accepted applicant had not paid a holding deposit or engaged further after their offer (there's an inefficient waiting period of three days in this market to consider other offers). The agent relied on vague references to regulations instead of exercising judgment or prioritizing the landlord’s financial interests. There was a complete lack of flexibility, commercial insight, and urgency. The entire process of vacating was incredibly stressful and highlighted the agent’s misuse of the break clause under previous tenancy rules. Although the tenancy act prohibits charging cleaning fees to tenants, they unlawfully deducted significant professional cleaning fees and additional unrelated claims from our deposit. Landlords require proactive and decisive agents. This service does not meet those needs. I strongly recommend that landlords avoid this agent if they value their rental income, compliance, and efficiency.
This service provides an exceptional housing experience, supporting you from the initial search for a property throughout the entire rental period and beyond. Their commitment truly distinguishes them from others. Unlike some property management agencies that show little interest in resolving maintenance issues, this team is remarkable. They utilize a high-tech system that allows tenants to report maintenance issues 24/7, ensuring prompt and efficient service at all times. I want to express my sincere gratitude to Sharon for making my experience truly exceptional. From start to finish, her support and professionalism made the entire process smooth and stress-free. Sharon went above and beyond to ensure everything was handled efficiently, and her friendly approach made a significant difference. I couldn't have asked for better service - thank you, Sharon!
I absolutely love this team! I’ve recommended their service to many friends. They are proactive, friendly, efficient, and flexible, making being a landlord much easier. Their pricing is competitive too! My wife and I became landlords more by chance than by choice, so having such helpful guidance really made a difference.
This agent is not a good choice for landlords, especially in a fast-moving rental market. The staff were unresponsive and unprofessional, lacking effective communication. During our move-out, we presented a tenant ready to move in immediately on a 12-month contract at a higher rent than what the agent had accepted. This could have avoided any vacancy and increased income for the landlord. However, the agent refused to reconsider, even though the accepted applicant had not paid a holding deposit or engaged further after the offer (there's an inefficient waiting period of three days in this market to consider other offers). The agent relied on vague references to regulations instead of exercising judgment or prioritizing the landlord’s financial interests. There was no flexibility, commercial insight, or urgency. The entire vacating process was very stressful and highlighted the agent’s misuse of the break clause under previous tenancy rules. Despite the tenancy act prohibiting cleaning charges to tenants, they unlawfully deducted significant fees and additional unrelated claims from our deposit. Landlords need proactive and decisive agents. This service does not fulfill that requirement, and I strongly advise landlords to steer clear if they care about their rental income, compliance, and efficiency.
I have used the let-only advertising and EPC services a few times and received great service each time. The online booking system for prospective tenants and landlords is straightforward and user-friendly. Tenant referencing was completed in just 36 hours! I highly recommend this service and will definitely use it again.
I have relied on this service for several years; they are always very helpful and keep everyone informed at all stages. I wouldn't have stayed for so long if they didn't provide a professional quality service. They are now a crucial part of my business strategy, and I wouldn’t hesitate to recommend them to any landlord, as they really support landlords in today’s rental market. I feel fortunate to have such a reliable partner. Thank you to Alex and the team!
I experienced poor communication and a lack of accountability. I made an offer on a property through the service; my offer was accepted, deposit taken, and references completed. However, due to my delay in providing a guarantor, my offer was rejected because the landlord changed her mind. After I requested some modifications before moving in, like the removal of a breakfast bar and a deep clean, I felt penalized for the lack of communication. I believe waiting a day for a response is unacceptable. Yes, I will get my deposit back, but I would never recommend or use this service again! I also asked to speak to a manager and was misled about who the owner was. Avoid this service; it's a waste of time and energy!
As a first-time landlord, I didn't realize how exceptional this service was until I talked to friends, family, and colleagues about their experiences with other letting companies. This service stands out from the competition. It's easy to overlook an online agent, but there's no need with this team; they are simply fantastic. They are courteous, responsive, and efficient in addressing my needs and requests, proactively finding solutions to issues I faced. I find them truly remarkable - it makes such a difference when people genuinely care about their work.
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