Review Time
Their Dashboard is useful......if you can get to it. You may be logged in to your account, and then you'll be stuck in an infinite loop where you're not given an option to access your Dashboard.....funny enough, you need to access your Dashboard in order to have a live help chat with customer support (let alone, change your subscription). Until they fix this issue, I'd stay away from using this software.
Worst Billing Company!
They keep upgrading your plan without sending us an email or asking if we want to upgrade! I was fine with the plan that charged $15/month, but they automatically charge me every month the next model pricing and the next and the next and luckily i got it before my bill would get up to $250/month. This is crazy and should not be charged in this manner! Don't use this website
Worst Billing Company!They keep upgrading your plan without sending us an email or asking if we want to upgrade! I was fine with the plan that charged $15/month, but they automatically charge me every month the next model pricing and the next and the next and luckily i got it before my bill would get up to $250/month. This is crazy and should not be charged in this manner! Don't use this website
Everytime I try and log in I get told I need to request permission from the account owners name, which isn’t fckng name and I have no idea how to give myself permission as it doesn’t give ANY helpful info. There is no where on their site to contact support and when you contact them on IG it sends you an automated link saying they are so sorry but to ensure help is received “quickly” you should contact support on the link below. But the link sent just sends you to an unhelpful FAQ page without giving you any ability to contact anyone. I am so glad I dodged this bullet and never paid for such a shit service
I had a very frustrating experience using ManyChat. The interface did not properly connect to either Instagram or Facebook, which made it impossible to set up the automation I needed.Support was extremely slow — responses took around 24 hours, and communication was email only. There was no real-time help when issues came up.The live chat on the website never worked either, so there was no way to get immediate assistance when things broke or failed to connect.Overall, the platform caused more delays than solutions. If you’re looking for something reliable and easy to connect to your social accounts, I’d recommend skipping the frustration and going with a different provider.
I attempted to subscribe to Manychat’s Essentials plan for $348. The checkout showed three unsuccessful payment attempts (two debit, one AMEX), yet I was still charged $534.98 and $741.01.This indicates a checkout or billing system fault, not an intentional plan upgrade on my end.I contacted support immediately and provided full details, including timestamps and invoices. Three days later, I still have no confirmation of a refund, no clarity on which account was charged, and no response to my follow-ups.Charging customers after failed payments and then not responding to urgent billing issues is unacceptable.I am still waiting for:• A full refund• Confirmation of the charged account• A clear refund timeframeI will update this review if the issue is resolved.
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