Review Time
There was minimal service beyond food delivery. No greeting at arrival and no staff to take drink orders while reviewing the menu. Everything had to be done via phone. I prefer a more personal touch, and the food was just average. I won’t be coming back.
The service was almost nonexistent, only providing food delivery. No greeting upon arrival and no one to take drink orders while we reviewed the menu. Everything had to be ordered via phone. I appreciate traditional service, and the food was quite underwhelming. I won't be back.
Our Christmas dinner was a complete disaster! We had a reservation for 2 PM but were seated at 2:45 PM with no table ready. We were moved multiple times and still hadn't received our main meal by 5 PM. We ended up leaving without eating and had to grab pizza at home. It ruined our day, especially with a young child who was left hungry. The staff seemed overwhelmed, and many families were in the same predicament. I would not recommend this place.
I booked a hotel stay for September 2026 and encountered issues with their new booking system. I attempted to register as a member, but the process didn't complete, and the displayed price was lower until after payment. The lack of clarity is disappointing. I've reached out to the hotel for clarification, but it's unfortunate as my previous experience was great.
The parking was convenient and the location good. Our group of five ordered tea upon arrival, but it was barely warm. After a long wait, my soup arrived cold with missing butter. I requested it be heated, but it came back with less soup and something floating in it. I sent it back and asked for a refund. The server was fine, but the table was sticky. It's a shame, as it could be a nice place.
Working for this company has been a nightmare. Despite making significant profits, they have drastically cut staff hours, leaving me with only 16 hours a week despite being hired full-time. They have the funds to pay their employees but prioritize profits over staff welfare. It's shameful and unacceptable.
The company has raised their prices again, marking the fourth increase this year. A pint has gone up by 5p, just in time for the holiday season. They don't display prices in their venues, likely due to the frequent changes, which is quite embarrassing.
I reserved a table two days in advance, but upon arrival, we found others seated at our table. After some confusion and a long wait, our turkey dinners arrived lukewarm and unappetizing. It was disappointing given the high price, and we have decided to look elsewhere for future meals.
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The UK's leading independent and pub retailing business, Marston's PLC is at the heart of thriving local communities.
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