marstons.co.uk

1.8
1.8 Based on 21 reviews

The UK's leading independent and pub retailing business, Marston's PLC is at the heart of thriving local communities....

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Average Rating

1.8

/
5

21 Reviews

5 Star
14%
4 Star
0%
3 Star
5%
2 Star
14%
1 Star
67%

Filtered Reviews

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Review Time

Imelda Fisher
Unacceptable hygiene issue with meal.

During my Sunday dinner at a local venue, I discovered an acrylic nail in my turkey. When I approached the manager, they dismissed my concern, claiming it couldn't be from their kitchen. I was offered another meal without an apology or refund.

1
Date of experience: Nov 16, 2025
Kirsteen Morgan
Shabby dining atmosphere.

The tables and chairs at the venue were in poor condition, which did not match the prices charged. An upgrade is definitely needed, as no one enjoys dining at a shabby table.

2
Date of experience: Nov 14, 2025
customer
I visited the Queen of Hearts pub in…

I visited the Queen of Hearts pub in Runcorn yesterday and was served very pleasantly and efficiently by Adrian. We enjoyed the food and atmosphere of the premises and will visit it regularly.

5
Date of experience: Nov 11, 2025
Will Honeyman
Friendly staff

Friendly staffAnd great cook on the steak

5
Date of experience: Nov 11, 2025
Rhys
Two brewers in bridgend

Two brewers in bridgend. What a terrible experience. Even on entrance it was awful, loud and excessive bad language. Very cold rooms, ordered the small hunters chicken, turned up black, tasteless and inedible, desert was overheated in the microwave, complained to bar person who said she will have a word with the so called chef. No reply back. I have had lovely food here in the past but definitely avoiding from now. Even the prices of drinks have increased considerably in a year.

1
Date of experience: Nov 07, 2025
Mark Pearson
Chalkhill Blue

Chalkhill Blue - Andover - The food was excellent but such poor training on disabilities and allergies.We booked nearly a week in advanced and requested a quieter table due to severe hearing issues. We also informed them of a dairy allergy. On arrival a reminded the host and he assured me that we were given the quietest table (they had not even tried!). On mentioning the allergy it was “I only have a gluten free menu but the information is on the website’. We were seated next to the bar and door to the kitchen which was open all the time. The table next to ours was a staff dumping ground for their drinks, bags and even a baby at one stage (though the parents then went into a back private area. During the evening we had ice buckets being filled, cocktails being mixed, coffee steam machines working, kitchen noise and finally the manager using the staff table counting out coins from the till tray and dropping them into a bowl of some sorts. I decided to check out other areas of the restaurant to see if we were seated in a quieter area, and two areas were certainly quiet with another the same levels of noise or a little less where we were sat. We were going to stay for another drink but when the lady started coin counting we paid and departed. I mentioned to our host who I paid at the bar and his comments were “I’m sorry I will pass this on”. Surely the manager could have come across and spoken to me. Yes pubs are not noise free but there are ways to help customers. Disability training is required here and I will pass this on so that others can learn from this poor experience. Overall the food was fantastic and service fast but staff could be a little more friendly. Wow the girl who served us just did not want to be at work.Thanks though to the chef for fantastic food. His food was better than some 3 and 4 star hotels. A credit to Marston’s.

2
Date of experience: Nov 06, 2025
Carl Todd
Just been to the sun inn pub on…

Just been to the sun inn pub on barnsley road doncaster. On arrival the pub smelled not clean at all all the light fittings had dust on them even the chairs were dusty and raggy. Even though the barmaid was quite pleasant the wait for the meal was more than 45 minutes. And when it came it was sub standard a few chips with half a tomato 2 frozen onion rings a drizzle of barbecue sauce. Not worth wait and over 11 pound for cheap pub food poorly presented. Will not be visiting again.Thanks . Carl

1
Date of experience: Nov 03, 2025
dissatisfied sometimes
Llanwern Bull

Llanwern BullKings Wall Drive, Newport, NP19 4TZUsed this pub over the last 3 years or so. Recently a full refit and to be honest mixed feelings about it, However its done very well. Staff are spot on, very efficient super friendly as always, but overworked for the basic wage they get. Food is Ping.. and average, never going to be fine dining or even good dining. Stupid prices average burger with a few chips etc (everything is portion controlled) and towards the small side, Burgers are rip off prices up to nearly £14 some of them.. Then drinks? I am a Guinness drinker Normally. And here it is £6.26 a pint. shocking!! gone up over a £1 since reopening after refit. Local not far away and just as nice inside £4.80. Large glass of Pinot Grigo around £8/9 local pub £4.90So as you can see ****Rip off city.. if local pubs can do it, so can this bunch of profiteering management. Football screens all over the place. Avoid unless you want to empty your pockets fast!!!!! Oh and take ear defenders on footy days

1
Date of experience: Oct 31, 2025
Karen B
Very sad

Very sad! We love the place we go to and are not prepared to say where, because the staff are great. What we don't understand is the Brazilian anemic beef! It's disgusting. Please look at the animals online, grassfed!! Ha ha! Look at their welfare, it very poor and for me so sad. My father was a farmer who's local butcher came out to choose specific animals for their quality, so I know what I'm talking about. My partner owned hotels, he also knows about beef.. Never ever eaten something like this. PROCUREMENT, you need to have a word with yourselves and please support BRITISH farmers. I'm sure people would be happy to spend more on BRITISH beef. I've also just looked at your review process for answers to customers and I can't see ANYTHING!! Even more sad!

1
Date of experience: Oct 26, 2025
Karen Jones
Had a lovely meal at greenstone Dereham…

Had a lovely meal at greenstone Dereham this evening Danielle behind the bar was lovely will definitely returning

5
Date of experience: Oct 26, 2025

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Business Details

  • The UK's leading independent and pub retailing business, Marston's PLC is at the heart of thriving local communities.

  • language https://marstons.co.uk

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