marstons.co.uk

1.8
1.8 Based on 21 reviews

The UK's leading independent and pub retailing business, Marston's PLC is at the heart of thriving local communities....

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Average Rating

1.8

/
5

21 Reviews

5 Star
14%
4 Star
0%
3 Star
5%
2 Star
14%
1 Star
67%

All Reviews

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Review Time

Jean_Stanislas
Lack of personal touch in service.

There was minimal service beyond food delivery. No greeting at arrival and no staff to take drink orders while reviewing the menu. Everything had to be done via phone. I prefer a more personal touch, and the food was just average. I won’t be coming back.

1
Date of experience: Dec 28, 2025
Alec Coleman
Terrible dining experience at a local venue.

The service was almost nonexistent, only providing food delivery. No greeting upon arrival and no one to take drink orders while we reviewed the menu. Everything had to be ordered via phone. I appreciate traditional service, and the food was quite underwhelming. I won't be back.

1
Date of experience: Dec 28, 2025
AllahuAkbarJihad
Disastrous Christmas dinner!

Our Christmas dinner was a complete disaster! We had a reservation for 2 PM but were seated at 2:45 PM with no table ready. We were moved multiple times and still hadn't received our main meal by 5 PM. We ended up leaving without eating and had to grab pizza at home. It ruined our day, especially with a young child who was left hungry. The staff seemed overwhelmed, and many families were in the same predicament. I would not recommend this place.

1
Date of experience: Dec 25, 2025
Mira Price
Frustrating hotel booking experience.

I booked a hotel stay for September 2026 and encountered issues with their new booking system. I attempted to register as a member, but the process didn't complete, and the displayed price was lower until after payment. The lack of clarity is disappointing. I've reached out to the hotel for clarification, but it's unfortunate as my previous experience was great.

1
Date of experience: Dec 24, 2025
Karyne Cook
Great server, but that's where it ends.

The parking was convenient and the location good. Our group of five ordered tea upon arrival, but it was barely warm. After a long wait, my soup arrived cold with missing butter. I requested it be heated, but it came back with less soup and something floating in it. I sent it back and asked for a refund. The server was fine, but the table was sticky. It's a shame, as it could be a nice place.

1
Date of experience: Dec 10, 2025
Esther S.
Awful employer with no regard for staff.

Working for this company has been a nightmare. Despite making significant profits, they have drastically cut staff hours, leaving me with only 16 hours a week despite being hired full-time. They have the funds to pay their employees but prioritize profits over staff welfare. It's shameful and unacceptable.

1
Date of experience: Dec 10, 2025
Fern Parker
Frequent price increases.

The company has raised their prices again, marking the fourth increase this year. A pint has gone up by 5p, just in time for the holiday season. They don't display prices in their venues, likely due to the frequent changes, which is quite embarrassing.

1
Date of experience: Dec 04, 2025
ToE_ZeBlackCrow
Very disappointing meal.

The tables were not cleared, and the fish and chips served were the worst I've ever had at a pub. Next time, I'll choose a fast-food option instead.

2
Date of experience: Dec 03, 2025
AeroSpace2002
Consistent price hikes at the local pub.

In the past year, our local venue has increased prices four times. I found a pint significantly cheaper at another pub. If they continue this trend, they risk losing regular customers.

1
Date of experience: Nov 30, 2025
Clinton Clark
Poor table service and meal quality.

I reserved a table two days in advance, but upon arrival, we found others seated at our table. After some confusion and a long wait, our turkey dinners arrived lukewarm and unappetizing. It was disappointing given the high price, and we have decided to look elsewhere for future meals.

1
Date of experience: Nov 21, 2025

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Business Details

  • The UK's leading independent and pub retailing business, Marston's PLC is at the heart of thriving local communities.

  • language https://marstons.co.uk

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