masaglobal.com

4.5
4.5 Based on 140 reviews

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by you...

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Average Rating

4.5

/
5

140 Reviews

5 Star
79%
4 Star
8%
3 Star
3%
2 Star
1%
1 Star
10%

All Reviews

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Review Time

Donald McMullen
An excellent presentation tha was very informative. We believe this coverage will provide extended c

An excellent presentation tha was very informative. We believe this coverage will provide extended coverage and piece of mind in the event of an emergency home and away. There’s a lot of value and benefits for the coverage cost. The presenter was well prepared and addressed all of our questions in a thorough manner without any pressure.

5
Date of experience: Mar 02, 2026
Michaela Home
The presenter, Michael Twitchell, was focused, relaxed and informative. He presented the benefits of

The presenter, Michael Twitchell, was focused, relaxed and informative. He presented the benefits of the plans, was organized, friendly and easy-going. He clearly believes in what he is offering.

5
Date of experience: Jan 27, 2026
Dani Ross
Outstanding explanation of the product.

The representative provided an excellent explanation of the product being offered. It represented a significant investment for us, but we felt it was essential to acquire. With costs continuing to rise and the unpredictability in this industry due to deregulation, I believe it offers great protection for my family.

5
Date of experience: Dec 25, 2025
Paul Powell
A Life-Changing Decision After a Critical Event

Following a life-threatening incident two years back, my wife and I found clarity in our choices. Remarkably, the day after we became members, my wife experienced a ministroke, which I rushed her to the emergency room myself. Life is indeed unpredictable.

5
Date of experience: Dec 22, 2025
Dora Clark
Disappointing Experience at the Presentation

I attended a "free presentation" for emergency services with representatives. The food was fantastic, earning high marks for the catering. As someone with disabilities, I find these services essential. Unfortunately, my questions seemed to unsettle the presenter and created an uncomfortable atmosphere. They were unprepared for genuine inquiries that reflected both the presentation and other people's experiences shared in reviews. Attempts to deflect concerns with claims of high ratings didn't hold up against contrasting feedback found elsewhere. I also inquired about their pricing compared to more affordable plans from other providers, but received vague responses. The presenters resorted to fear tactics regarding unexpected medical bills, despite existing protections in place. Moreover, one representative made insensitive comments about mental health, which was particularly distressing for those of us with personal experiences. I recommend reading the lower-rated reviews for a more accurate portrayal of this service. If you're still unsure, employee reviews on job platforms reveal further concerns about the company's practices. Their discomfort with my inquiries suggests they may not be interested in serving informed clients. It's crucial to look out for vulnerable individuals in these situations.

1
Date of experience: Dec 02, 2025
Bernie Brown
Overwhelming presentation left me skeptical

The high-pressure presentation during lunch felt excessive. The vague language used made me want to double-check the information. A web search revealed inconsistencies in the presentation, which led me to not purchase their insurance policy. They market it as a service, even if they deny it during their pitch. Don't feel rushed into a decision. Many of the positive reviews seem to come from individuals who haven't actually used the service. They appreciate the idea of alleviating concerns about ambulance transport, which is understandable. It's important to consider feedback from those who encountered issues with the company after signing the contract.

1
Date of experience: Dec 02, 2025
Mia Morgan
Masa's presentation left me feeling insulted and frustrated

I attended a "free presentation" for emergency services with representatives. The food was excellent, but my experience was disappointing. As a disabled autistic person, I found the services critical, yet my questions seemed to intimidate the presenter and created a tense atmosphere. They weren't ready for genuine inquiries that reflected other people's experiences. While they claimed to have good reviews, the reality from other sources told a different story. I inquired about more affordable plans from other providers, but the presenter had no substantial answers. They used fear tactics regarding unexpected medical bills, despite recent legislation protecting us. One representative made inappropriate comments about a sensitive topic, which was deeply upsetting for my family. The negative reviews paint a clearer picture of this company, and it's concerning how they seem to target vulnerable individuals. It's essential to protect those who may be easily swayed.

1
Date of experience: Dec 02, 2025
Lindor
Beware of the high-pressure sales tactics

The lunch presentation was overly aggressive and uncomfortable. The way information was presented raised red flags for me, prompting me to do further research. I found inconsistencies that convinced me not to purchase their insurance policy, which they seemed to downplay. Many of the positive reviews appear to come from those who haven't actually used the service. While some appreciate the idea of reducing worries around ambulance transport, I suggest focusing on those who faced issues after signing contracts.

1
Date of experience: Dec 01, 2025
Martin
Outstanding service from the representative.

5
Date of experience: Nov 20, 2025
Sylvester
Claim denial and poor communication

They refused to pay my claim and were unresponsive to my concerns over the phone, leading to frustration. I ultimately decided to cancel my membership.

1
Date of experience: Nov 20, 2025

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Business Details

  • At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed.
    Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.
    See more

  • email information@masaglobal.com
  • call 8006439023
  • language https://www.masaglobal.com

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