Review Time
My experience with this service has been extremely disappointing. Since I don't do much welding, I purchased my cylinder from a provider. However, every time I try to exchange it for a full one, it's a significant hassle—they can never find a replacement! The central support team is ineffective, the call-back option fails, and the representatives disconnect my calls every single time they try to transfer me. Clearly not a satisfactory experience.
Dealing with this service has been a nightmare. I don't weld often, so I purchased my cylinder from a provider. Every time I need to exchange it, it's a significant hassle – they can never find a replacement! The central customer service is inadequate, the call-back feature is ineffective, and the operators disconnect my calls every time they try to transfer me. Zero stars.
I had high expectations when I started using my pump two years ago, especially with promises of a forthcoming app. A year later, the app arrived but isn't very useful as it doesn't replicate what the pump does. Due to a phone update, the app is now unusable. I have one more year with this pump before I switch. Customer service was initially helpful, and consumables are delivered on time. It's a real pity.
I have always been satisfied with my interactions as a customer. The technician who services my equipment is very helpful and resolves any issues efficiently. Today, I spoke with a representative from the finance department who was extremely accommodating.
Every time I call, the receptionists seem either untrained or treat me as an inconvenience. While the trainees are polite, the others are just rude. It's disappointing that I have a serious health condition requiring their product, yet I receive such poor treatment.
I was drawn to their innovative pump during my upgrade. Previously, I used another provider and was generally satisfied. However, I've realized I made a mistake switching. Customer support is appalling, and if you speak to a specific representative, be prepared for a frustrating experience. The pump failed once at night, and they simply told me to reset it. I expect reliability from medical devices and became anxious about potential failures. They refused to replace it despite my concerns. My order for consumables is only sent quarterly, and with upcoming holidays, I'm worried about running out. Their response was unacceptable, and I plan to escalate this issue. I will return to my previous provider when it's time for a replacement.
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Air Liquide SA, is a French multinational company which supplies industrial gases and services to various industries including medical, chemical and electronic manufacturers.
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