matthews-london.com

2.9
2.9 Based on 40 reviews

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Average Rating

2.9

/
5

40 Reviews

5 Star
37%
4 Star
5%
3 Star
5%
2 Star
0%
1 Star
53%

Filtered Reviews

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Review Time

Nichola
I ordered a pair of ladies shoes

I ordered a pair of ladies shoes. They took a while to arrive . They should be UK size 9 but are not even a size 8 in my opinion. After 6 emails I finally got a returns form . This would involve returning the shoes to China at a huge cost and putting my bank details on this form. I wish I had read the reviews before I ordered anything. Stay away from this company.

1
Date of experience: Feb 05, 2026
Karl McClelland
total scammers

total scammers. total scammers.send you absolute dog crpa which does not look like the photo, then offer you 10 percent discount on a future purchse. DO NOT trust these scammers

1
Date of experience: Feb 05, 2026
Aimèe R Hiatt
Do not buy from here

Do not buy from here. They false advertise items. Send out cheap crap! Then don’t refund you! Scam!!!

1
Date of experience: Feb 05, 2026
Nick Butler
WORST COMPANY EVER

WORST COMPANY EVER. AVOID AT ALL COSTS. THEY'RE NOT BASED IN LONDON BUT ARE IN CHINA.THEY'LL TAKE YOUR MONEY, SUPPLY SHODDY GOODS AND MAKE IT IMPOSSIBLE TO GET A REFUND.Now I've read their bog standard reply my opinion of them remains the same!

1
Date of experience: Feb 05, 2026
Umberto Giannini
Keep away. They shaft you

Keep away, wanted to return the crap they sent me, but they try to negotiate a percentage money back. They refuse to give a refund or return option, and I've discovered this is because everything they sell needs to go back to a crap warehouse in China. Tried to find them on companies house, they don't exist. The UK address on their website is fake. Fingers well and truly burnt with this totally crap company.

1
Date of experience: Feb 01, 2026
sammyt
SCAMMERS

SCAMMERS! DON'T TOUCH THEM! Items are not as described (they're selling total crap), and this company presents itself as a 'family company' in London....check out their London address, they're not there!!! When you ask for a refund, they refuse it. Trading Standards being alerted. KEEP AWAY!!

1
Date of experience: Jan 30, 2026
Ceri Morris
Awful company charging high price for…

Awful company charging high price for cheap ill fitted clothes.When emailing for a return no answer. Avoid pure rip off

1
Date of experience: Jan 28, 2026
Alison  Pearce
Easy website

5
Date of experience: Jan 25, 2026
Debs
To quick to process…

It was easy to place an order,but it processed before I could put in discount codes

4
Date of experience: Jan 25, 2026
Design good , price great

Very easy to select this coat as the design was outstanding at a good price

5
Date of experience: Jan 25, 2026

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