matthews-london.com

2.9
2.9 Based on 40 reviews

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Average Rating

2.9

/
5

40 Reviews

5 Star
37%
4 Star
5%
3 Star
5%
2 Star
0%
1 Star
53%

Filtered Reviews

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Review Time

Svetlana Plekhanova
Website is easy to navigate

Website is easy to navigate, prices are reasonable and various design ideas.

5
Date of experience: Jan 24, 2026
ANDREI COCOS
Great design

Great design. Good price.

5
Date of experience: Jan 24, 2026
Pam Smith
Good images and website and ordering…

Good images and website and ordering experience. Would have like more info re item such as length and fabric

4
Date of experience: Jan 24, 2026
Miss martin
Worse online shop ever they shop from…

Worse online shop ever they shop from China but pose from london. Item took 3 weeks to come. They refuse to send a return address and refuse a full refund which as a consumer is your rights. The website lies and you are sent item which is nothing like the picture I spent £40 on a coat which was nothing like the picture no belt no buttons made of polyslester thin and cheap. I wouldnt pay £10 for it. The customer service keep offering solutions to suit them not customers and this is a recurring pattern looking at other reviews. I am so disappointed with them I am going to report the company for fraud to my back in the hopes I can recover my money as they are a scam

1
Date of experience: Jan 24, 2026
Lynne
Great design

Great design, easy ordering process

5
Date of experience: Jan 23, 2026
Consumer
Easy to purchase

Easy to purchase, prices are good

5
Date of experience: Jan 23, 2026
I wanted to return a dress for full…

I wanted to return a dress for full refund. I continually asked by email for the refund address to return and they continually sent me options to keep for 10% refund or for 50% Store Credit. I have requested this 7 times so far and its still not resolved.Their sizing is also poor and the colour was not as deep as shown

1
Date of experience: Jan 23, 2026
Anthony D
Good product at good price

Good product at good price. Easy website to use.

5
Date of experience: Jan 23, 2026
Roger Carter
Don’t use this firm

DO NOT ORDER FROM THIS COMPANY. The photos and descriptions of items are very misleading, and the return address is Hong Kong which they expect the customer to pay for. It’s evident that the photographs are the original quality clothing but what you receive is nothing close to the photographs. Also shipped directly from China so don’t expect a delivery in less than two to three weeks. Any response from the firms e mail is obviously a pre canned response. Don’t waste your money.

1
Date of experience: Jan 23, 2026
BERNARD REEVES
FRAUDS - RETURNS CONDITIONS UNACCEPTABLE DO NT USE

MAJOR PROBLEMS-DO NOT USEJUMPERS ORDERED ARE NOT BAILEYS AS ADVERTISED, CAME UNLABELLED IN ZIP TOP FOOD BAGS. VERY POOR QUALITY AND WERE REJECTED. SELLER INSISTS GOODS RETURNED TO HONG KONG FOR FULL REFUND AS OFFERED IN SALE ORDER THIS IS A CON - DO NOT USE. AMEX ADVISED. ALL WANTED IS REFUND. FRAUD COMPANY FROM HK!!

1
Date of experience: Jan 23, 2026

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