Review Time
I have been trying to establish a business account for nearly four weeks. The service's collaboration with third parties has led to communication issues, with no replies after submitting my documents. This has resulted in significant stress and delays, prompting me to consider other options.
I have been trying to set up a business account for almost four weeks now. The service works with third parties, but the first one stopped responding after I submitted my documents. The second third party has also not replied. I have been attempting to call and text for over two weeks. This has been extremely unprofessional, causing stress and delays. I will seek a business account elsewhere.
Very poor support. It takes too long to update my account. The turnaround time is weeks, despite the prompt stating within 24 hours. They are very strict with documents, which I haven't encountered with other banks or digital services. Not worth it.
I purchased a gift certificate and filled out the required fields carefully. However, when prompted for a confirmation code, I could not complete the payment due to transaction failure. I repeated this process over 40 times with no success.
I am very disappointed with the service. Their customer support is among the worst I've encountered. I often wait long periods on hold, and when I finally reach someone, they are unhelpful and seem irritated. Their policies do not reward responsible customers. Overall, the experience has been frustrating and disappointing.
I want to express my disappointment regarding a recent experience with customer service. I made an e-transfer, which was marked as successful, but the recipient has not received it. After following up, I received a dismissive response instead of proper assistance. I am requesting a status update and an investigation into the representative's conduct. This situation has caused significant frustration.
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