Review Time
Moses Kazibwe from Mayfords was recommended to me by a friend. I had taken my house off the market due to bad experience with another agency.. Moses not only sold my home he also got the asking price. This agent was very easy to work with communication was excellent. The staff were very polite and efficient.
Excellent 5 star gold service extremely professional from start to finish from Moses and Osaze we were buying the property from Mayfords and had a lot of problems with our buyers solicitors and the buyer but Moses and Osaze did a lot of hard work in the background with all parties and we had excellent communication at all times throughout the process which made the sale complete on time. These guys need a massive raise. If I had to sell again I would choose Mayfords
I had a great experience working with Osaze Othnie from Mayford. He has been extremely helpful throughout the whole process, whether it was recommending suitable properties, guiding me through the contract, or assisting with any issues that came up. He always responds very quickly and takes the time to look at things from my perspective, giving thoughtful and practical advice. I truly appreciate his professionalism and support. Mayford as a company also feels very reliable and trustworthy, and I would highly recommend both Osaze and the team to anyone looking for a property.
The communication with the team was amazing. I was able to call and receive call back very quickly the same for emails. All my questions were able to be answered within minutes and it felt like the team (especially Mr Osaze Othnie) were eager to help me. Throughout the past months my experience really has been amazing.
Just to clarify, this review is for Mayfords as a whole and not Osaze, who has in fact been extremely helpful. My move in with Mayfords was a disaster. The day I moved in, the previous tenant’s things were all over the apartment, including in the kitchen, bathroom, and bedroom closet. The mattress had blood stains on it. When I asked Mayfords to replace the mattress and to take away the tenant’s things, they took days to do so, and I had no choice but to sleep on the floor. They said they would send someone to gather the tenant’s things, and after no-showing for two days, she provided a window from 3-5pm three days later and finally showed up at 10:30pm. They delivered a new mattress a week after I moved in, and it was the wrong size for the bed frame. They have yet to replace it with the correct size despite promising they will do so, and they still have not taken away the bloodstained mattress. Shruti the property manager is utterly unresponsive and ignores your texts and calls. The emergency line is unmanned and I have left multiple messages that have also been ignored. There are multiple plumbing issues in the apartment that need attention that Mayfords is also ignoring. All of this despite being a premier, high end apartment building. Do not waste your time with this company. Please go elsewhere.
Lorenzo Alexis was extremely professional throughout our viewing and so, really upheld the company’s image. I’d even asked some questions at the viewing that he was unsure abou; but rather than passing on any random information, he assured me that he would find out as soon as he got back to the office and would let me know. He did exactly as he said, that same day.
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Mayfords is London's estate agent. With over 30 years of experience in the greater London area, Mayfords specializes in sales, lettings and property management.
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