Review Time
I just wanted to express my thanks to the sales man (sorry, I don’t know his name) who helped me the other day when I called looking to see if they had in stock speakers for our Bose soundbar that has proven very difficult to source (even out of stock on the Bose website). Initially, he didn’t think they had any in stock however he quickly called back to advise that they had some in their Tillicoultry store and helped to facilitate the sale!We wanted these as a joint birthday present to complete our home cinema set up and we are very pleased with our purchase. Thanks for going above and beyond with your customer service!
Yet again the staff provided excellent customer service. I didn't read the website properly when ordering my dishwasher, a quick call to the shop the next day and Phil sorted it out over the telephone and didn't treat me like a dizzy blonde 😂.Installation was a couple of days later and the next morning I discovered a small issue. A phone call to the shop and someone was out within the hour to fix it. The service from all staff is far superior to their bigger competitors. Would highly recommend them.
Purchased a 75” Sony TV from McMichaels and required to have it mounted on lounge wall. In addition 2 other TVs had to be moved around the house. All the moving and setting up was done by Terry and Tony, who were extremely knowledgeable and helpful. Great job.
A big thank you to the team at McMichaels, in particular Marlyn, who were able to help me with my numerous questions and requests after a couple of other suppliers had let me down when it came to the items I was after.Their approach to customer support was second to none and I'd not hesitate in recommending or buying from them again the future.Cheers!
My wife had purchased a Sony camera last year and was delighted with it. In January, we went on a three centre holiday to Victoria Falls in Zambia, Pumba Game Reserve in the Eastern Cape and Cape Town. We returned with 1200 images and have still to put them in to albums! We so enjoyed our holiday, that we have booked again for January 2019. My wife thought that a telephoto lens would be a good idea, so I Googled Sony Scotland and found the Sony Centre in Alloa. I rang and spoke to Jim McMichael and he was very impressive. Having told him what we wanted and the reasons for the telephoto, he told me to leave it with him and he would get back to me.Fifteen minutes later, he rang me back with three options. I asked him which he would recommend and he told me. That was good enough for me and I also ordered a Sony camera bag. We had a slight delay in processing the order to delivery, because my wife and I were off to Portugal. We agreed a delivery date and two minutes in to the one hour window given by UK Mail, our parcel arrived today. Fantastic service. We had been kept up to speed by Marlyn Jamieson who provides the admin support to Jim and both of them were extremely professional and delightful to deal with.My wife is thrilled with both camera bag and telephoto lens, so well done Sony, Jim and Marlyn!
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McMichaels is a family-run electronics and appliance retailer based in the Alloa, Central Scotland, proudly serving customers with expert advice, competitive pricing, and personal service for over 115 years. As an official Sony Centre and a member of Euronics, we specialise in Televisions, soundbars and audio systems, and the latest kitchen appliances.
We stock and demo a wide range of TV from Sony, Samsung, LG & TCL with screen sizes ranging from 32" to the cinematic 98" in our dedicated demo room where you can experience the latest Dolby Atmos soundbars from leading brands such as Sonos.
Our home appliance store showcases washing machines, fridges and dishwashers from brands such as Bosch, Beko, Liebherr and Hotpoint. Or maybe you are looking for a new cooking appliances such as an oven or cooker from brands such as Neff, Siemens, AEG or Rangemaster.
Whether you're shopping for a cutting-edge 4K OLED TV, a new washing machine, or a full kitchen appliance setup, our team is here to help every step of the way.
What sets McMichaels apart is our commitment to quality, honesty, and customer care. We offer:
Expert product knowledge and tailored recommendations
delivery throughout Central Scotland and in-store pickup
Professional installation and old appliance recycling
TV wall mounting services
Excellent after-sales support
In-store demonstrations and hands-on service
Thousands of happy customers have trusted McMichaels for reliable electronics and appliance solutions. Read our reviews to see why we’re one of the UK’s most recommended Sony Centre and Euronics retailers.
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