Review Time
I wish I could give them zero stars. I ordered a coat in December and am still trying to get a refund. Absolutely no response despite at least five emails. The material of the coat was terrible.
I ordered an Amelie coat from Megan and Lauren at the end of December, after seeing their very professional-looking advertising. I received a coat, tightly stuffed into a plastic bag, from China in mid-January. The coat looked absolutely nothing like the ad, was unlined and made of cheap, ugly material, nothing like the attractive, fluffy-looking coat in the ad. I immediately emailed them, saying I was unhappy and wanted to return it for a refund. I have tons of correspondence with them, including pictures I took, etc. They kept negotiating with me for days, offering various discounts at their store, and I kept insisting I would return the coat to a US address (since no mention was made anywhere in their web site of China) for a full refund, which they eventually agreed to. They received the coat, which I have proof of, and of course I have heard nothing from them since. I am now working on a reversal of the charge with my credit card company.
I would stay far away from this company, although their web site appears tempting and they seem, at first glance, to be reputable. Note that there is no street address in Nashville for Megan and Lauren, nor has the phone company ever heard of them. They do have a really nice-looking web site, which shows pictures of people shopping at a storefront, but it does not appear to exist. I also believe my emails were answered by a bot, so I suspect the whole shooting match is in China. They also claimed to have a 30 day money-back no-hassle refund policy. It was a big hassle!
I gave them 1 star, but I would rate them even lower if possible. I ordered a coat in December 2025, but what arrived was nothing like the advertisement. The item is thin, flimsy, and poorly constructed. I wouldn't pay $10 for it, much less the $84.95 I was charged. I've reached out twice regarding a return and refund but have received no response. I strongly advise against purchasing from them!
I've been a customer for a long time and have always had a great experience. Their coats are well-crafted, comfortable, and match the images on the website. The quality is consistent, and items are well-packaged. Orders are processed smoothly, and communication is clear. While shipping may take some time, everything has always arrived safely. Based on my long-term experience, this seller is reliable with beautiful coats, and I will continue to order from them.
CAUTION. I was excited to receive a coat but found the pockets were unevenly placed, indicating poor tailoring. I contacted the seller three times before receiving a response from a representative who offered a partial store credit instead of a return. I provided photos showing the issue but was told returning the coat would cost $40. I felt this was unfair, given it was their mistake. After asking for return information, communication ceased. We've reported this business to the BBB and our credit card company. As a business owner, I believe in making things right when mistakes occur, but this seller does not seem to share that principle.
I purchased two tunic-length sweaters, but they look nothing like what was advertised. I ordered 2XL for a loose fit, but received crop-length sweaters that barely fit a medium size. I feel misled, and since the products shipped from overseas, there was no communication for returns. Be cautious; this is not a trustworthy supplier.
I would rate them a zero if I could. I ordered a coat in December 2025, and what I received was nothing like what was advertised. It's thin, flimsy, and poorly constructed. I wouldn't pay $10 for it, let alone the $84.95 I was charged. I've reached out twice for a return and refund but haven't received any response. Avoid their products!
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