Review Time
Pure garbage..... stay away from this if you run a real member organization. This program is junk and is cheap for a reason.
Also, anyone who gives this company 4 or 5 stars have no idea how to run an association. The developers here have no clue how a membership system should work for member based orgs. The system is still sending my members thousands of emails and they cannot stop it from happening. It is embarrassing.
Strong Communication and Project Leadership, with Opportunity for Stronger Quality Control
I worked with an international project manager and development team to migrate my website to WordPress under a firm deadline. Coordinating across time zones naturally adds complexity, but overall communication was clear and the project maintained forward momentum.
The content transfer itself was handled well, and the team was responsive to requested adjustments. The project manager in particular balanced accountability with professionalism. He managed the pace without being pushy and was respectful of real-life circumstances on my end that affected timing. That balance made a difference.
There were, however, several instances where work required redoing due to insufficient internal review before handoff. Stronger quality control would have reduced back-and-forth and improved efficiency.
The most significant issue occurred at launch. While development was correctly done on a staging domain, the site initially went live without being fully configured on the primary domain with security and backups in place. A structured pre-launch checklist and meeting would help prevent this in the future.
Overall, the technical capability and responsiveness were present. With tighter internal quality checks and clearer launch sequencing, the client experience would be significantly strengthened.
All I can say is the customer support is BEYOND EXCELLENT. Every response I get is both quick and thorough, and I always feel invited to further exchange as needed. My sense is that the culture Memberpress creates is highly customer centered, so they are very receptive to supporting customers with any tech related questions and even trouble shooting to work out different project ideas. Every question I have ever asked has received a carefully thought out, practical and useful reply. I deeply appreciate that.
The quick response, the meticulous attention to detail, and the comfort of speaking with a real person who shows empathy instead of an AI. The individual who resolved my issue did an outstanding job, and the solution came quicker than I anticipated. This experience makes me eager to continue with this service. A big thank you to the person who helped me! :))
I had the pleasure of working with Jennifer to update our MemberPress account. I found Jennifer to be extremely helpful, informative, attentive, cordial, and timely. The update when very smoothly thanks to Jennifer. She is a great asset for MemberPress.
We’ve been using MemberPress for nearly a year now at The Wonder Labs, NFP, our 501(c)(3) nonprofit organization dedicated to fostering creativity, learning, and innovation through community-driven projects and educational programs.From day one, MemberPress has been a powerful and reliable tool for managing our growing membership community. Its clean interface and robust features have made it easy to set up membership tiers, automate renewals, and provide exclusive access to our online resources — all without needing a full-time developer on our team.What stands out most is how seamlessly it integrates with our WordPress site, allowing us to keep everything in one place. The reporting tools have been especially helpful in understanding member engagement and supporting our fundraising efforts.For a nonprofit like ours, every tool we use has to deliver real value — and MemberPress absolutely does. It’s been instrumental in helping us build stronger relationships with our members, streamline our administrative tasks, and scale our operations sustainably.If you’re part of a nonprofit or community organization looking for an easy, flexible way to manage memberships, MemberPress is a solution worth investing in.— The Wonder Labs, NFP
My online membership has been running for over 2 years on Wordpress, with MemberPress handling a key function: the subscriptions, and associated content access. It functions well and - more importantly - their support is amongst the best I've experienced in any Wordpress plugin. They are responsive and try their best to resolve your issue. What triggered me to write this review is the recent exchange I've had with Sinisa from their support team. She understood how the standard functionality didn't meet my needs (specific timezones involved) and worked with a developer colleague to create a short code snippet for me to use, which resolved the problem.It's not the first time that I receive top quality support from them and I want to commend them for that.Thanks Memberpress, and please don't replace your support staff by AI chatbots. Chatbots are useful and have answered a few simple questions of mine, but for complex scenarios we truly need a human behind.
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The “All-In-One” Membership Plugin for WordPress. MemberPress will help you build astounding WordPress membership sites, accept credit cards securely, control who sees your content and sell digital downloads ... all without the difficult setup.
