merchone.com

We’ve been working with this printing company for a couple of years and had built a strong record of

We’ve been working with this printing company for a couple of years and had built a strong record of positive experiences. However, over the past month or two, we’ve experienced significant and repeated delays specifically with their United States production.

These delays have caused serious issues on our end, including customer dissatisfaction and negative reviews that have impacted our business reputation. When we reached out for clarification, we repeatedly received pre-populated responses that did not address the actual reasons for the delays.

If you are considering using their service, especially for United States production, be aware of the recent unpredictability in turnaround times.

Date of experience: Mar 01, 2026

Unpredictable Delays in United States Production

We’ve been working with this printing company for a couple of years and had built a strong record of positive experiences. However, over the past month or two, we’ve experienced significant and repeated delays specifically with their United States production.These delays have caused serious issues on our end, including customer dissatisfaction and negative reviews that have impacted our business reputation. When we reached out for clarification, we repeatedly received pre-populated responses that did not address the actual reasons for the delays.If you are considering using their service, especially for United States production, be aware of the recent unpredictability in turnaround times.

Date of experience: Mar 01, 2026

I will not order from them again.

After having problems setting up my account payment information, the help desk finally did it for me manually but it took awhile. When I finally was able to put an order into their system I waited and when it hadnt shipped after 1.5 weeks, I contacted them by email and received a reply the next telling me they were backed up. Then I received an email telling me it was help up in shipping because they could not ship to my address. Everyone else ships to it including amazon. After reassuring them that I lived in a rural area and they could ship to that address, they did. The first to canvas prints I received were decent and I was happy with them, except it took me close to 3 weeks to get them. I order more a few weeks later and I did receive them the after 8 days, however one of the prints was cut off. To explain, I am an artist and print my paintings to sell. The software the offer that allows you to adjust a painting and move it around to show what you want printed is difficult at best. My error, when trying to adjust so it showed the area I wanted, I must have done something. It is hard to tell when you are ordering. My next and last order the color was off, they looked washed out and one frame was coming apart. On top of that I messed up the adustment and once again they did not fill the entire canvas. Luckily I can add paint and glue the frame so It wont be wasted money, just my time. But they never had of shipped them as is. I wrote to them explaining this and asking them to close my account. They said they would and was sorry I wasnt happy. I gave them 2 stars because I did have 2 good prints from them. However if your a professional I would not use them

Date of experience: Feb 16, 2026

With MerchOne

With MerchOne, we have had a strong partner at our side for years who shares our vision for high-quality, personalized products. The collaboration is fast, flexible and characterized by mutual trust. Thanks to their reliable support and continuous development, we are able to constantly improve our product range. Together, we grow a little further with every order.

Date of experience: May 01, 2025

Excellent services

I had the opportunity to work with mercheOne since last year. They can handle a very large volume during the busiest times of the year like Christmas and Father's Day. The production and shipping time are really short comparing to other companies. Besides, the quality is excellent, genuine products made in Germany.Especially my personal experience with Skyler, who is in charge of my account, she is so supportive, efficient and friendly. She gave me a lot of suggestions that could boost our sales and solutions for the issues that we had.

Date of experience: Apr 15, 2025

Very happy and great products.

Date of experience: Apr 12, 2025

Super cooler Merchstore.

Date of experience: Apr 05, 2023