Review Time
I purchased a large Mila air purifier several years ago, and was pleased enough with it that I bought a second, smaller unit afterwards. They can sometimes be a little slow to pick up on increasing particulates due to cooking, but are generally pretty good machines. That being said, when you buy one, you're immediately enrolled into a filter renewal plan that you can't chance or cancel without emailing the "customer 'care' team."I keep my windows open during the summer, so don't generally run my purifiers year round. As a result, I don't need regular deliveries of filters. Several months ago, I emailed and requested to cancel my filter subscription. The "Care" team said they did that. But it turned out that they only canceled the recurring order for one machine. The other was still in place. Fast forward to earlier this week when I was notified that an order had gone through. I emailed the customer care team and asked to cancel, but the filter was already on its way and there was nothing anyone could do to stop it. As a result, I am out $73 for an air filter I don't need. On top of that, there was no real apology of any kind for not canceling both subscriptions, or any offer of even a partial refund for the error. Typical corporate behavior at this point, but truly obnoxious nonetheless. This type of behavior is deliberately designed to ensure that companies rake in as much money as possible from consumers. I don't like it.My recommendation is that you don't do business with these people. You can get perfectly good air purifiers for less money with filters that are easy to get and can easily be purchased on an as-needed basis.
My experiences with Mila Cares have been always outstanding!!! No matter what, I've always have had wonderful experiences, from the purchases, any maintenance issues, Customer and Support services are top notch people whom I've had the pleasure of doing business. There's not many businesses that treat their customers fairly, and quickly. I'm up to 5 (Five) Mila's now and truly enjoy the investment, which is great for my family allergy sufferers. I'm happy to have found a great product, backed by professional, talented, and customer-oriented individuals. Thank you for all that you do. I appreciate it tremendously.
From set up questions to troubleshooting questions, I've had to contact Mila customer service several times. Every single time, they have been quick to respond, and super helpful at helping me resolve the issue. I rarely have to call someone,instead I can just email. Getting help is very convenient and fast. I couldn't be happier.
It seems to be like a smart thermostat for clean air, and I believe how the MILA automatically adjusts the air quality. The Android app is reliable and comfortable. When I needed assistance instead of filter, their employees were in a hurry to respond.
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Say hello to Mila — the refreshingly thoughtful air purifier. With seven custom filters, category-leading CADR, and an app designed for both iOS and Android, Mila makes adjusting your home's air quality as intuitive as setting your thermostat. Please reach out with any questions to hello@milacares.com.
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