Review Time
You cannot beat the service, they actually answer email queries quickly and sort issues out. I had a slight shipping delay with my order which was not M-D's fault but the updates and response from Jason were great and sure enough my product arrived as they said it would. Good CS is rare these days but these guys are good and I would recommend them and I'll be using them again.
You cannot beat the service, they actually answer email queries quickly and sort issues out. I had a slight shipping delay with my order which was not M-D's fault but the updates and response from Jason were great and sure enough my product arrived as they said it would. Good CS is rare these days but these guys are good and I would recommend them and I'll be using them again.
I have been ordering from this company for several years and consistently found them reliable. Prices are among the best online and delivery to the UK has always been smooth. Shipping can take a little longer since it comes from abroad, but it has always been worth the wait. I usually buy in bulk for the value and have never had any issues.
Terrible customer service and email response times. Requested a refund four business days before the package was shipped and they sent it out anyway. He had four business days to recall the order and put a hold on the shipping before it was sent out but didn't. I sent it back more than three weeks ago as per their instructions and haven't heard back in almost two weeks about my refund. These are shady tactics some online retailers and resellers use hoping you will give up. Avoid!
I have had the absolute worst experience of my life with this company, specifically a representative named Norman. It has turned into harassment where after being asked several times for him to stop emailing me, he’s continued to due so where he goes as far as to call me “simple”. I reached out to their team regarding an incorrect item, I sent photos of the shipping box, the item, and the invoice. Norman requested a photo of the expiry date which I also sent. He’s denied my request to return the incorrect item. I’ve given all the proof I can to show the item. It is their product, they sell it, it just the difference between the foam solution and the liquid. I asked for a refund so I could purchase the item locally, the item being minoxidil, not specifically the Kirkland brand. Now he’s saying I need to “get my story straight” because we don’t have a Costco locally, no we do not but we do have other retailers that sell minoxidil foam just not the Kirkland brand. This representative, Norman, needs to be removed from customer service.
I recently ordered a minoxidil set and was shocked to find that the products are set to expire in just one month. I was really looking forward to using them, but receiving items that are so close to expiration is unacceptable. I expected better quality and care from this brand. Very disappointed and unlikely to order again unless this issue is addressed.
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We are leading UK Suppliers of Kirkland 5% & Rogaine 5% Minoxidil products for both Men and Women. Fast Delivery of Minoxidil to the UK and Worldwide.
