Review Time
I purchased 2 jumpers for my fiancé, both the same design but 2 different sizes. It was a Christmas present. My plan was the one that didn’t fit I would return and keep the one that did. I filled in the form on their online portal to request a refund for the larger size jumper. Everything was very straightforward. UNTILL! I checked my account and instead of refunding me they took more money from me. I called Mint Velvet and spoke with a lovely woman, I explained what had happened. She then looked into it and explained that give it a couple of days the refund will show. So I waited, still no change still the money was taken from my account. I spoke with the credit card company and they said, MINT VELVET HAVE DEFINITELY TAKEN AN EXTRA PAYMENT INSTEAD OF A REFUND. She explained it is something purchase not refund. I went back to Mint Velvet they said they would look into it and call me back in a couple of hours. They ring back saying “We definitely have not taken funds from your card” There was nothing they could do for me. So now they OWE ME TWO PAYMENTS! Now I have to start a bloody process of getting my money back from them through my card provider. I am FURIOUS beyond belief. In this day and age, with all the technology we have available, you’d think processing a BASIC REFUND would be the simplest thing a business could do - but not this company.I wonder how many more customers they have taken money from with this same excuse! On a personal note I’m recovering from 2 triple heart bypass surgery, I really don’t need this stress!
I purchased 2 jumpers for my fiancé, both the same design but 2 different sizes. It was a Christmas present. My plan was the one that didn’t fit I would return and keep the one that did. I filled in the form on their online portal to request a refund for the larger size jumper. Everything was very straightforward. UNTILL! I checked my account and instead of refunding me they took more money from me. I called Mint Velvet and spoke with a lovely woman, I explained what had happened. She then looked into it and explained that give it a couple of days the refund will show. So I waited, still no change still the money was taken from my account. I spoke with the credit card company and they said, MINT VELVET HAVE DEFINITELY TAKEN AN EXTRA PAYMENT INSTEAD OF A REFUND. She explained it is something purchase not refund. I went back to Mint Velvet they said they would look into it and call me back in a couple of hours. They ring back saying “We definitely have not taken funds from your card” There was nothing they could do for me. So now they OWE ME TWO PAYMENTS! Now I have to start a bloody process of getting my money back from them through my card provider. I am FURIOUS beyond belief. In this day and age, with all the technology we have available, you’d think processing a BASIC REFUND would be the simplest thing a business could do - but not this company.I wonder how many more customers they have taken money from with this same excuse! On a personal note I’m recovering from 2 triple heart bypass surgery, I really don’t need this stress!
I needed an update on the status of a returned parcel and a price query. When I called, I expected to be on the phone for at least an hour, explaining and trying to resolve the issues. The lovely customer service lady called Ellie could not have been more helpful. She explained and resolved the issues within 5 minutes. I couldn't believe how brilliant she was. I was made to feel like a very valued customer. Ellie is a credit to the company! I will definitely be ordering from Mint velvet again. This company IS the bench mark for all customer service helplines! Thankyou
I needed an update on the status of a returned parcel and a price query. When I called, I expected to be on the phone for at least an hour, explaining and trying to resolve the issues. The lovely customer service lady called Ellie could not have been more helpful. She explained and resolved the issues within 5 minutes. I couldn't believe how brilliant she was. I was made to feel like a very valued customer. Ellie is a credit to the company! I will definitely be ordering from Mint velvet again. This company IS the bench mark for all customer service helplines! Thankyou
I have bought from this company since the beginning. Recently I have noticed that on a number of occasions I have seen something I like on the website then when you flick through the pictures of the item it is different in different pictures. Different cuffs or not the same ruffles on one picture to the next. I have queried this twice with them but customer services can not be bothered to answer. You just don’t know what you will receive, will it have white cuffs or not, will it have four ruffles on the sleeve or two, the pictures on the website should match. I have asked about a certain shirt which had white collar and cuffs then in another picture it doesn’t it has no cuffs. They have now changed it online but could not be bothered to answer my message which was sent 6 days ago. The quality and cut has changed on their items, haven’t kept anything I have ordered recently apart from some jeans. The customer service used to be great, I just don’t understand their thinking.
I have bought from this company since the beginning. Recently I have noticed that on a number of occasions I have seen something I like on the website then when you flick through the pictures of the item it is different in different pictures. Different cuffs or not the same ruffles on one picture to the next. I have queried this twice with them but customer services can not be bothered to answer. You just don’t know what you will receive, will it have white cuffs or not, will it have four ruffles on the sleeve or two, the pictures on the website should match. I have asked about a certain shirt which had white collar and cuffs then in another picture it doesn’t it has no cuffs. They have now changed it online but could not be bothered to answer my message which was sent 6 days ago. The quality and cut has changed on their items, haven’t kept anything I have ordered recently apart from some jeans. The customer service used to be great, I just don’t understand their thinking.
I purchased 2 sizes of the same dress in late November, I returned one back to the store and was given a refund receipt saying my card would be refunded.On upon looking at my visa statement yesterday (January) I noticed I’d hadn’t been given a refund.I rang customer services and spoke to a lovely lady called Sophie who said she would look into the issue and send me an email regarding the outcome.Within 15mins I received an email and a refund on my card .. Sophie’s attitude and kindness was exemplary and speediness of rectifying my issue was second to none , I just wish more companies could employ Sophie’s .Thanks again Julie
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