Review Time
I love love love Mint Velvet! The design and quality is fantastic! I’ve recently had to return an item that was the wrong size and the customer service was second to none - nothing was too much trouble and emails were replied to extremely promptly. Niamh is amazing!!! Thank you!!
I made a return on 1 jan 2026. I din't get refunded and only noticed when I did my monthly bank statement check. I thought returns had to be refunded within 14 days by law. I had to personally phone up to follow up on this.Apparently there was a massive technical glitch with Royal Mail returns.
I made a return on 1 jan 2026. I din't get refunded and only noticed when I did my monthly bank statement check. I thought returns had to be refunded within 14 days by law. I had to personally phone up to follow up on this.Apparently there was a massive technical glitch with Royal Mail returns.
Love the clothes but trousers are not good for petites . My main issue though is that refunds take a long time . Mint velvet are telling me over 10 days which I feel is too long . My return was received on the 19th and no sign of a refund yet . And just to add to this . I messaged today via e mail and instagram . No answer …Not impressed with customer service .
I think the try before you buy is an excellent idea and worked perfectly for me. Although I returned both items I ordered the process was great. No taking money & having to wait weeks for a refund, especially as Mint Velvet items are quite expensive. Thoroughly recommend.
I think the try before you buy is an excellent idea and worked perfectly for me. Although I returned both items I ordered the process was great. No taking money & having to wait weeks for a refund, especially as Mint Velvet items are quite expensive. Thoroughly recommend.
Love the clothes but trousers are not good for petites . My main issue though is that refunds take a long time . Mint velvet are telling me over 10 days which I feel is too long . My return was received on the 19th and no sign of a refund yet . And just to add to this . I messaged today via e mail and instagram . No answer …Not impressed with customer service .
Fabulously helpful customer service. A parcel didnt reach me due to the Christmas rush and Mint Velvet helped me out with refunding the orginal order and reordering another pair, even going so far as to send a link so I didnt have to search for the product again myself. Makes me love them as a company even more!
Fabulously helpful customer service. A parcel didnt reach me due to the Christmas rush and Mint Velvet helped me out with refunding the orginal order and reordering another pair, even going so far as to send a link so I didnt have to search for the product again myself. Makes me love them as a company even more!
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