Review Time
The service refused to deliver the lingerie I ordered, labeling it as "sensitive items." Their approach is absurd, and the customer support is laughable. The quality of the clothing is subpar as well. They didn't even provide a discount code for this disappointing experience, claiming it was "not their policy." I advise steering clear of this service.
The service refused to deliver the lingerie I ordered, branding it as "sensitive items." Their policies are absurd, and the customer support is laughable. The quality of the clothing is poor. They didn't even offer a discount for this frustrating experience, stating it was "not their policy." I recommend avoiding this service entirely.
I am highly disappointed with the customer service. I want to return my items due to their poor quality, but the return process has become nearly impossible. The return address provided does not match the postal code, which I verified with multiple services. Despite showing evidence, they insist the postal code is correct and simply tell me to try different providers, which have all failed to recognize the address. Instead of resolving the issue, customer service keeps repeating the same response. It feels like they are deliberately making returns difficult to avoid issuing refunds. I cannot recommend this service if you expect any assistance with returns or refunds.
I am struggling to return an item. It’s unbelievable! Each time I attempt to use their website, it doesn’t recognize my order number. I tried emailing as well, but my messages keep bouncing back. I strongly advise against ordering from this service due to their poor customer support.
Steer clear unless you want to waste your money. I purchased a skirt and top that arrived completely see-through and not as described. Returning them was a nightmare; they claimed they received my return tracking, but I’ve emailed multiple times with no response. Their practices seem illegal and violate consumer rights.
I returned a parcel 24 days ago and provided the return receipt, yet I have not received a refund. They claim it hasn't been processed. This is extremely disappointing. If you're looking to return items, be cautious as it takes forever. The items also appear to be from another brand at inflated prices.
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