Review Time
We've been using the astroturf pitches at Redbridge Sports Centre for a number of years. PlayFootball took over the bookings at the start of the season, and after some initial teething problems the service has been excellent. Our primary contact, Natasha, has been very helpful particularly with our recent short notice requests for usage on Saturday mornings for our youth training when our grass pitches have been waterlogged. We look forward to continuing to build the working relationship.
We've been using the astroturf pitches at Redbridge Sports Centre for a number of years. PlayFootball took over the bookings at the start of the season, and after some initial teething problems the service has been excellent. Our primary contact, Natasha, has been very helpful particularly with our recent short notice requests for usage on Saturday mornings for our youth training when our grass pitches have been waterlogged. We look forward to continuing to build the working relationship.
Really negative experience. I was in a playfootball league with a group of friends, and we ended up having to drop out due to multiple long-term injuries and a few players moving out of the UK. Playfootball staff initially told me to submit a cancellation form and that once I did that, they would only continue to charge me weekly match fees for a maximum of four weeks (and would stop charging me sooner if they could find a replacement team). A few weeks later they went back on their word and said I will be charged every week until the end of the season. Feels quite unprofessional and disorganized.
Awful customer service. You cannot get through to them on the phone and they take days to get back to you via email. I made an error on my pitch booking which I tried to amend straight away. Could not get hold of anybody after trying to call and email for hours. They charged me over £100 which the refused to credit to my account even though I have been using their service weekly for over a year. I'd recommend using another pitch booking service, I've had much better and accommodating customer service with others.
Set up a block booking with these and everything was made really easy for me. Haaziq was excellent as I was confused with when the booking was going to finish and he very promptly emailed me all the necessary details and helped me close it all out so i didn’t receive any extra cost. Highly recommend
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