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1.1
1.1 Based on 101 reviews

Merrill Lynch is one of the world's leading financial management and advisory companies, providing financial advice and investment banking services....

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Average Rating

1.1

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5

101 Reviews

5 Star
3%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
96%

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Horrible

Horrible, they aren't worth putting your money into.

1
Date of experience: Dec 29, 2025
Craig Ludwig
A+ for Ahmed Issa.........

I cannot say enough good things about Ahmed Issa. My experience with his service was quite Awesome. Ahmed is a great communicator. He also has the skill of answering and returning calls. Thank you.

5
Date of experience: Dec 16, 2025
Sheldon Trotter
Customer service

Customer service is horrible and its so frustrating calling and having to go through a long process with the stupid bot just to speak to untrained and unprofessional live agents.

1
Date of experience: Dec 09, 2025
Chris Vachon
Merrill Lynch is the absolute worst…

Merrill Lynch is the absolute worst company. I've ever experienced in my entire life that people do nothing but lie to you play games, then call you consistently, there's anything we can do to help you, please let us know you'd let them know what they could do, and then they just ignore it and have somebody else call you ask you. If there's something they can do to help yet, nothing ever gets resolved, hold on to your money and refuse to pay it. They're one crooked company.I don't recommend anybody to use these thieves beware.If you do plan on getting ripped off and lied to and strung along for months

1
Date of experience: Nov 26, 2025
AJ Zatarain
Unprofessional Customer Service

I have an account with them that is depreciating. I decided I was going to liquidated after eight years. I called customer service and told a story of my previous call to a wrong number. They took it as me being a scammer. I’m a very talkative person. I like to make people smile and try to have a little conversation with everybody. I gave them all my information, including my Social Security and it wasn’t enough to verify me. They wouldn’t explain to me why and then a customer representative called me a woman when I’m a man and I didn’t even get upset about it at the time. At the end of the conversation after talking to a supervisor, he told me that he was going to “black flag” me and write a message saying that he wasn’t going to let anybody conduct any business with me at all. But that is my money with my name on the account and they are holding it hostage now

1
Date of experience: Nov 21, 2025
Shannon Burcham
Unprofessional Customer Service and Supervisor

My fiancé had an IRA with Merrill and wanted to close the account. He’s a light hearted person by nature and told the costumer service rep about dialing the wrong number right before contacting them. For whatever reason they put him as high risk and said the only way to cash out was to physically go to a BOA and have the teller call for verification. A story hardly seams like a reason to think he would be scamming someone! The rep and supervisor black flagged him so no one would do business with him. This was bc he raised his voice to them. That is unprofessional and it is his money, not theirs!

1
Date of experience: Nov 21, 2025
customer
What a terrible experience

What a terrible experience. Poor customer service. The financial advisor’s don’t have your best interest in mind. I will be moving my investment account to another bank.

1
Date of experience: Oct 22, 2025
Arthur Carriere
Merril lynch the scamming theives

trying to close my account with them period to many issues and yet these theives will not allow me to close the account nor fix the issues i am having I advise to avoid using them for anything they are a waste of time nothing but theives

1
Date of experience: Oct 22, 2025
Bruno Palini
I was at my wit’s end,couldn’t access…

I was at my wit’s end,couldn’t access my funds but all thanks to Ravinloops I got my $90k back

1
Date of experience: Oct 07, 2025
Andy W
My advisor at Merrill was an…

My advisor at Merrill was an acquaintance that 3 people highly recommended. He said he was a fiduciary and had to act in my interest. Then he put $30k in Sreit in Sept 2023. I later learned that it was in distress and gated in Nov 2022. Of course Merrill says all was done according to their standards. Be warned, stay away

1
Date of experience: Sep 30, 2025

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Business Details

  • Merrill Lynch is one of the world's leading financial management and advisory
    companies, providing financial advice and investment banking services.

  • language https://www.ml.com

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