Review Time
These guys are incompetent in the extreme. About 3 years ago I closed my 401K and I have tried at least 3 times to get them to send my money to Fidelity and they seem to think it's theirs. I've sent them letters. Fidelity has sent them letters. There's never any response; they are just quietly earning interest on my money. There's also no way to contact them after hours, no email, just phone, so if you want to communicate with them outside of Eastern time business hours, good luck. I will never do business with these people again.
Closed my account because their site is confusing and cumbersome. I think they are trying to do too much. Had it been better segmented, it would have been more user friendly. Ended up making a mistake and signed up for a 5 yr CD instead of 1. Only to find out when I thought it was to time to renew. Ended up closing my account and taking a small loss. I decided to look up to see if others felt the same way.
Fees, lack of help and then when you talk to them over the phone its like its their first day on the job. I swear I always get the first day on the job person. I know its the company making me wait, but i told the person that I was being charged for the call and it was as if they didnt care at all and then they sent me the wrong form that I didnt ask for. A company that preys on the old money for their lack of research and dont care for the new generation and their knowledge. I fell into their trap because of the generation before me suggested them, I will never allow anyone going forward to use this POS ever, they say you are using their most aggressive portfolio, then they put you in a moderate account because they are scared if your account goes down too much at one time that you will leave.... well I want high risk I understand lost... also I pay to talk to a competent person... not a first day person.. Miserable year with them, from investing to pulling my money out... horrible company in every aspect, never bank with BOFA.. theres a reason that should end with deeze nutz because it is a horrible company.
They close my account with out notification, my rep never call me , they stole my money, his only justification was we send you a email you never replied we close your account account you money it’s send in a check on the mail , they can’t give me a tracking number nothing .
Merrill Lynch randomly locked us out of our account, providing a phone number to supposedly resolve the issue. After the usual talk-to-a-machine dance, the employee on the phone rudely instructed us to go to a branch to verify our identity and claimed there was no other way to resolve the problem. Although we followed their instructions to the letter, they continue to refuse us access. This is very frustrating, and it appears the company sets it up so their employees frequently cannot help their customers. Their own policies set everyone up unnecessarily for misunderstanding and conflict. I'd love to see them change their stance to support service and harmony.
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Merrill Lynch is one of the world's leading financial management and advisory
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