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Had my whole investment in Wal-Mart stock and was talked in to a fund that lost over $150K within months by: Stephen P Baker,CFP®, CKP® Senior Vice President, Senior Consultant. No help with no communication from this advisor. When I called and ask for help and explanation, Mr. Baker said, "Well I told you could lose money"(with no advise on what to do). Understand this, just because you lose money, it doesn't mean they lose money. They make money and ARE PAID by recommending stocks and funds with a commission. They don't care about YOU OR YOUR MONEY, JUST THEIR'S!! I would rate, Stephen Baker, with a negative rating, if possible. Go to Vanguard for great advise and safer investment plans!*Date is of post, not year event happened,
Do not invest with Merrill Lynch. When you die, your beneficiaries have to go through loops to get their money. Even when you complain to the SEC they just write lies back to the SEC in return. They tell you things on the phone, promise to call you back and then suddenly don't take your calls anymore. My Aunt died in October 2023. It is now May 2023 and still have not paid out the distributions to the beneficiaries despite us doing every form, signed letter, etc. We were told checks were cut last month but no one has gotten them. Great job office in Chicago, Illinois. Once they get your money, they aren't ever going to let it go.
I cannot even begin to explain how long it took to get tax information from them. I had to call them because the company I worked for couldn't give me any of my account information as they did not have it. So I called them.... over and over, being a total of 6 times in the past 2 months. First 2 times I was told that I didn't give them the right information and it was said they still couldn't resend it to the ADDRESS THEY HAVE ON FILE because I answered the question about my leaving date wrong (which it has been years since I have worked for that company). The next 2 times they said they were sending it in the mail, never did. They said it would take about 10 business days to arrive, but it has been days over that amount of time. The 5th time I called them, I asked to speak with a manager, I was transferred to 4 different people, then finally management. I told the manager that I will have to contact the IRS about the penalties I would receive for not filing in time, telling them that this company was (the first few times) refusing to send my tax information to me, then the rest of the time, saying they did send it, but never did. Magically, after this, he knew how to solve the issue, and he told me that he thinks I can just have it emailed to me. That manager then put me on hold and had to "go ask" if he could email it to me instead as to not receive penalties since the date is so close. I feel like he should know if he is indeed management, but obviously he did not. He then got the email wrong after checking with me 5 times to make sure it was right (not sure how that happened), he sent it to the wrong email. So I didn't receive it yesterday like he said I would. Had to call them again today asking to speak with a manager which they did not transfer me to and finally got an associate to figure the situation out that the manager could not. It was sent over through email finally, and it was quick and easy with the last guy, except the fact that he would ask a question then put me on hold for several minutes making me not want to speak with him at all. It was about an hour on the phone with them every time I have called before this. Always putting you on hold every 2 minutes for about 5 minutes with each and every person. I also found it to be funny when I called them for the second time last month and asked to speak with management, the associate then got very rude with me and told me that I would be told the same thing by the manager (my account couldn't be accessed), which is extremely unprofessional and so sad to see people like that working for this company. He told me he couldn't help me with anything else and told me to have a great day. Which I feel like If I'm asking for a manager it means I no longer want to speak with you as you are no help to me, regardless of what you think they are going to tell me. Obviously I was being lied to because the manager did try to email it to me but got the email wrong, but I did indeed finally receive it this last time. Obviously I cannot file without this documentation, and if I received a penalty it would not be my fault because I was being refused and lied to. They couldn't even resend the document in the mail to the address on file without asking an ungodly amount of questions just to make sure I am who I say I am. The also had to do this to have them email it to me which is understandable, but if I'm asking for it to be resent to the address on file, then I shouldn't be denied for answering my leaving date wrong (as again, its been years). Which I understand needing to ask questions to verify, but a lot of the questions were weird and made me uncomfortable (Name, Social Security, DOB, address on file, when I left the company I worked for, what color an old truck I had was, what my dads age was, how tall I am on my drivers license, and more) This is the worst customer service I've ever dealt with, not saying they are all rude, some of them are nice, but man do they make things frustrating when they can't even do what you ask the first few times you have called. The first people to answer the phones are rude. I mean I even to a manager who didn't do his job correctly yesterday, making me call again today to talk to an associate who helped way more than someone who is so called "above them". What a disgrace of a company, so glad I never have to talk to them again. I mean what a bunch of loops you have to go through to get them to do anything for you. If you are looking for a sign to go somewhere else, here it is.
Attorney Yohan Lee is a Advisor to the Merrill Lynch. His office is located in California. I had to report lawyer Yohan Lee. Report Fraud FTC GOV n 172269563. It was reported to the Court of Justice which confirmed my right to compensation for the serious damage caused by Lawyer Lee to my company due to causes attributable to bank fraud. This review will remain active until damages are paid. After payment of damages I will cancel it. Attention to the lawyer Lee but also to some of his representatives, it is not clear whether the responsibility for the damages suffered falls entirely on him or on his representatives. But this is not our problem. He is a lawyer and surely if he is not guilty he will be able to recover the damage from those responsible and not continue to harm us. Note: we have also already sent an email to Merryll Lynch and also to Banknof America. Antonini Ceo Mecdom group
I deposited $5300 in November, 2023. The funds were put on hold, and shortly after I made the mobile deposit, my account was frozen & I have been unable to access those funds. It is now March, 2024. Merrill refuses to return the funds to me or the issuing bank.
Absolutely dreadful Company to deal with. They don’t answer letters. If you manage to talk to a human they transfer and leave you waiting, you wait so ages to be transferred with no response from original person. Put phone down costing a fortune in phone calls. Trying to leave them but can’t get through. Latest robot said a callback was possible I set it up . Don’t believe a word, they haven’t.
I have been calling Merrill Lynch during different days and times and when I enter all my information and the reason for my call they leave me on hold for up to two hours without any agent answering the call and without any courtesy response to notify the customer at least the time expected wait time, forcing the person to abandon the call for obvious reasons.This is a complete lack of respect towards the costumer.
Quite outstanding at how bad customer experience can be. If you actually manage to speak to a telephone operator they just put you back into the automated systems that ends in the same terminal spiral. I have so far spent two hours on the phone trying to correct a problem they have create and made no progress. For international customers I finally got the information that I could use 000 000 000 as a social security number to get me to the next step. For a moment I thought there was progress but a short while latter I ended up in the same spiral being told to call the number I started with!
Their corporate infrastructure allows local agents and offices to conduct themselves in an unprofessional and unethical manner. Then once those practices are brought to light, they will lie and do anything needed to hide their deceptive practices. All then to be backed up by their corporate that has it all setup to work this way in the first place. Take your business ANYWHERE but Merrill Lynch! Lesson learned firsthand.
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