ooredoo.qa

1.2
1.2 Based on 36 reviews

...

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Average Rating

1.2

/
5

36 Reviews

5 Star
3%
4 Star
0%
3 Star
3%
2 Star
3%
1 Star
92%

All Reviews

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Review Time

PA64
Unable to Access the App Despite Repeated Attempts

I am having trouble logging into the app. Despite multiple calls to customer service, I have not received any support. A ticket was generated, yet the issue remains unresolved. I have spent 15 minutes waiting on the call. My subscription is active, but the app still isn't functioning. Please resolve this issue as soon as possible.

1
Date of experience: Dec 06, 2025
GeraxD_201092
Poor service and unhelpful staff

I am attempting to access the app but it's not functioning. I have called the customer support numerous times, but they haven't provided any assistance. A ticket was generated, yet the issue remains unresolved. After waiting for 15 minutes on each call, I find it frustrating that despite my subscription, the app still doesn't work. Please resolve this issue promptly.

1
Date of experience: Dec 06, 2025
Long-term service without perks

I have maintained a fiber connection for nearly 5 years, consistently paying 500 QR without any delays, yet I've never received a discount. It's time to consider a switch to another provider.

2
Date of experience: Sep 09, 2025
Blair Scott
Extremely disappointing service

This has been the worst service I have encountered, not just locally but globally. Every aspect of the service is unacceptable, from the ineffective chatbot to the unresponsive online services, and the lack of professionalism from the staff. It feels like nothing improves, and it's frustrating to be treated with such disregard. This is not merely poor service; it represents a complete failure in customer service.

1
Date of experience: Sep 07, 2025
Mara Coleman
Inconsistent and inadequate coverage

The service is unreliable with poor coverage. Even in the city, I faced frequent disconnections and slow speeds. Outside urban areas, the service is almost non-existent. I cannot recommend this provider to anyone in need of a dependable internet connection.

1
Date of experience: Aug 11, 2025
Sharlene Coleman
Extremely frustrating experience

This has been a dreadful experience. Whenever I needed assistance with changing my number or relocating, the support ceased altogether. It's been utterly useless, even after providing all necessary documentation.

1
Date of experience: Aug 09, 2025
Jerome Powell
Inefficient technical support

The technical support team is not efficient in resolving issues.

1
Date of experience: Aug 07, 2025
Obmar13
Unjust service termination experience

I visited a local branch to inquire about terminating my service due to leaving the country. I was misinformed about the process, leading to immediate disconnection of my services upon cancellation of my residency. Despite following the guidance given, I faced unfair charges and conditions that made no sense. This has been an incredibly frustrating experience.

1
Date of experience: May 29, 2025
Jack Brown
Terrible service experience

This is the worst service I have encountered! I have been unable to use my number for three days, and when I reach out for help, they claim they are working on it. This level of service is unacceptable.

1
Date of experience: Jan 23, 2025
Lila K.
Slow issue resolution

I believe we should consider switching to another provider, as the staff and management seem unprofessional. It takes nearly four days for any inquiry to be resolved, which is frustrating.

1
Date of experience: Jan 12, 2025

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