Review Time
I reached out to the company four times asking for a receipt after utilizing their roadside assistance on December 17th. Unfortunately, I received no receipt and minimal responses. I'm now considering contacting the financial ombudsman. It's vital for any service to follow proper processes and maintain a level of professionalism. The lack of communication and receipt reflects poorly on the company's ethics, so I recommend seeking alternatives.
I used a service for two new tyres, but immediately after fitting, my steering wheel began vibrating at high speeds, which wasn’t a problem before. A follow-up confirmed that all four wheels needed balancing due to the tyre change, costing £38.80. They refunded only £19.40 and denied the remainder until I escalated the issue. Communication was lacking and the entire experience was more trouble than it should have been. I would advise caution when using them.
I don't usually leave reviews, but this team really helped me out today when my tyre blew out, leaving my car undrivable. The customer service via messaging was excellent, and they arranged for a technician to come at a scheduled time. The total cost was £179, and the response was impressively quick.
I reached out to the company four times for a receipt after using their roadside assistance service on December 17th. Despite my efforts, I received no receipt and only a single response. I am now considering contacting the financial ombudsman. It's essential for any service to adhere to proper processes and display professionalism. The lack of communication and receipt indicates poor ethics, so I suggest exploring other options.
I was informed it would take 60-90 minutes to fix a flat tyre and, due to a medical condition, I requested a quicker timeframe. They then assured me 45-60 minutes, and I paid the deposit. However, I received no updates and struggled to get in touch. When I finally did, they claimed someone was dispatched shortly after payment. The technician arrived 95 minutes later, stating he was dispatched 30 minutes after the initial call and was still in bed. This experience was frustrating due to poor service and communication.
I received excellent service today after discovering a flat tyre while out walking my dogs. I was in a difficult spot as it was getting dark. The representative initially estimated a 90-minute wait but arranged for someone to come sooner once I explained my situation. The technician kept me updated and quickly changed my tyre, even in the dark. I’m very grateful!
Avoid this mobile tyre service at all costs; they are completely unprofessional. They attempted to repair a puncture on my vehicle and caused damage to the wheels using inappropriate tools. They couldn’t complete the job correctly and offered a minimal discount that didn’t cover the repair costs. Since then, they have ignored all my messages and provided generic responses. This company refuses to take responsibility for their mistakes and damages. If you care about your vehicle, do not use their services.
I waited over 3 hours for someone to arrive after being told it would take 1 hour and 30 minutes. Communication was poor, and I had to chase for updates. The tyre was fixed quickly upon their arrival, but the delay and lack of contact made the experience very frustrating.
I had a flat tyre left on my driveway to deal with after work. I arranged for help at 9:30 AM, and they arrived exactly on time. The technician was friendly and professional, making me feel safe. The work was completed efficiently. I would definitely recommend their service.
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Mobile Tyre Surgeons is your trusted partner for fast, reliable, and professional mobile tyre fitting services across the UK. We are dedicated to keeping you safe on the road by offering convenient tyre solutions wherever you are—whether it's at home, work, or even roadside emergencies.
Our team of skilled professionals is equipped with state-of-the-art tools and a broad selection of top tyre brands to cater to every vehicle type. From private cars to commercial fleets, we ensure every tyre is installed with precision and care.
At Mobile Tyre Surgeons, we understand the importance of time and safety, which is why we aim to deliver hassle-free services in over 100 cities around London and beyond.See more
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