Review Time
I ordered a bicycle pump, and the delivery was delayed initially. After reaching out to the service, I was informed that they would send me a complete kit this time because I didn't receive a hose for the pump, which is essential as using it without one is impossible. The spokes obstruct the connection to the valve stem. I visited two different bicycle shops but couldn't find a compatible hose. Now, I've spent $60 on the pump plus gas driving around looking for a hose, hoping to ride my bike without worrying about flat tires. Trustpilot is a great resource for finding a reliable company for your e-bike needs. Caution is advised; avoid the frustrations from this seller. I'll believe it when the new kit is in my possession. I won't order from them again, as there are companies with much better ratings in the United States. Research is essential before buying any e-bike products. Your experience should be enjoyable, not filled with lies and frustrations. Proceed with caution.
Caution: I placed an order for several items and they never arrived. I attempted to reach out to the support team but received no response. The products are sourced from overseas. Consider local options to avoid complications. Caution advised.
I purchased some accessories from a seller, and the experience was very positive. The website is user-friendly, the order arrived on time, and the product quality is excellent for the price. Additionally, I was able to utilize a promotions coupon, and the discount was applied smoothly at checkout, which is always a bonus. Overall, everything was seamless, and I would certainly shop with them again.
I purchased some accessories from the company and had a very favorable experience. The platform is user-friendly, my order arrived as scheduled, and the quality of the products is excellent for the price. Additionally, I was able to apply a discount coupon at checkout without any issues, which is always a nice bonus. Overall, the process was seamless, and I would certainly shop with them again.
I placed an order for several items totaling $155.96 on November 30. I received a notification on December 9 that part of my order had shipped, but the tracking link led to an unfamiliar site and didn’t provide useful information. I reached out via email but got no response. Meanwhile, my husband received a similar email regarding some items I ordered, stating they were out of stock and discontinued. He requested a full refund but hasn’t heard back. I followed up on December 14 regarding the remaining items but received no reply. On December 16, I requested a full refund since it seemed like nothing was coming, and I have yet to get a response. I advise caution when ordering from this company; the appealing website is misleading. If an item is out of stock, it should be clearly indicated, and it shouldn’t be possible to order it. The lack of customer service response leads me to believe this company is unreliable.
I ordered a seat and a bag for $63.98, returning both within the 30-day policy. They refunded me $26.99 for the bag but not for the $36.99 seat. They mentioned the warehouse may have missed recording my return. I've emailed them daily but have received no response. I'm dissatisfied with the service and will keep reaching out until I get a reply. I’m updating my review now, as I finally received the $36.99 refund after a long wait.
I ordered gloves but never received them. The tracking showed delivery, but they never arrived at my address. This took about six weeks from when I placed my order. They don’t mention that items are shipped from overseas, which can be misleading. Eventually, I managed to get a refund, but it was frustrating that they had other orders shipped to incorrect addresses. My main concern is the lengthy shipping time.
The company sells cycling glasses with a myopic frame insert that allows for prescription bifocals, but the frame is of poor quality and breaks easily, rendering the glasses unusable. I requested multiple frames in each package to mitigate the issue, but have not received a response. I would advise against purchasing their glasses until this matter is resolved. I’ll provide an update if I hear back.
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At ROCKBROS, we are dedicated to providing tailored solutions for cyclists of all types. Our mission is to offer stylish, high-quality, and comfortable cycling equipment designed to enhance the cycling experience. our extensive range covers everything cyclists need.
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