Review Time
The day itself was fine overall. The treatments were average — nothing particularly memorable — and my friend’s Indian head massage was well below expectations. Lunch was okay, but the service was slow and we waited far too long for our food. What also stood out was the fact that no drinks were included with lunch, which feels unfair given the cost of a full spa day experience.However, the real issue — and the reason for this review — was the poor communication around additional charges. We were told that no extras would be charged, yet we were later informed that payment had already been taken without our knowledge. There was no clear explanation provided at the time on the processes.What’s most frustrating is the refusal to take responsibility for this lack of transparency. Rather than owning the error or acknowledging the miscommunication, we were met with defensive responses and no offer of resolution. It felt as though this situation was managed in a way that prioritised the business’s convenience over fairness to the customer — and that comes across as deliberate.For a spa that claims to offer a premium experience, this handling was completely unacceptable. I left feeling frustrated and let down. I will not be returning to Moddershall Oaks, and I would not recommend it to others based on this experience
Our family first visited The Oak House on a quiet weekday evening in January to celebrate our granddaughter’s 20th birthday. The food and service were excellent, and I didn’t hesitate to recommend it to several friends.Encouraged by that experience, our daughter booked a table for us once again—this time to celebrate my birthday last night, which was a Saturday. Unfortunately, the experience couldn't have been more different.We placed our order shortly after arriving. Among the starters, we ordered two portions of warm rustic breads with olive oil and balsamic vinegar. After a 45-minute wait, the starters finally arrived—one portion short and the other missing the balsamic. We pointed this out to a young staff member, who brought the missing order shortly after. Sadly, this came with cold bread instead of the originally listed “warm rustic” version. The same applied to the first serving: cold toast with no balsamic.When the mains arrived, my ribeye steak was cooked to my preference, but that was the only highlight. It was tough, gristly, and difficult to enjoy. The grilled tomatoes were burnt and cold, and the chips were also both cold and burnt a perfect duo.When my daughter asked how it was, I didn’t want to seem ungrateful, so I simply said the steak was good but the vegetables were slightly cold.As the meal progressed, it became clear that everyone at the table was very disappointed. All plates were left unfinished, and we all decided to skip dessert. It became apparent that we were all disappointed.Despite the mistake with the starter, both portions were still included on the bill.Prior to this experience, we had considered booking a private room for our granddaughter’s 21st birthday next January. That plan is now off the table. There’s simply no excuse for a restaurant that claims to be high quality with prices to match to serve subpar food.It occurred to me that perhaps the staff were overwhelmed due to a large event elsewhere in the building, leaving the main restaurant understaffed and neglected. Regardless, this kind of service and quality is unacceptable.Sadly, this was our last visit to The Oak House.
Very little privacy as you have to walk in a bathrobe past open glazed patio windows alongside the carpark and through reception. Staff including groundsman and security are perving on you. If you are looking for a relaxing private spa...this is Not a go to. There are plenty in the counties of Staffordshire & Shropshire
Probably the rudest staff we have ever encountered. We arrived out of the blue on passing as we were staying locally at Alton Towers and decided a pamper day might be good. We had our swim gear already in the car as we will wild swim where the opportunity allows. Anyhow we arrived in reception to be met by a lady with an ultra sturn face! Rather than say hello or ask how we were she simply barked NAME!I explained we didn't have a booking and hoped there'd be room at the last minute. This time she smirked and said, our treatments are booked in advance. I reminded her that I didn't ask about a treatment but the use of the facilities. Rather than acknowledge our point she did some typing (reminiscent of the computer says no sketch from Little Britain). She then came back with a price which I think was something like £109.00 (I think). Before even confirming we wanted to accept or not she spoke over our shoulders to a house keeper behind about something and followed up with text me later. Utterly unprofessional.The time was around 2pm at this point so we didn't feel as though wed have value for money at that point. In all honesty her matter was gross and put us off anyway. Instead we got back the hotel and booked H.oar Cross Hall the next day which was PHENOMENAL. The service was super friendly and welcoming and the facilities second to none. What a shame the staff member at Moddershall Oaks pushed us to a competitor instead, still win, win for us!
Me and my wife had our wedding at moddershall on Thursday 25.4.24.All we can say is wow!! From beginning to end the staff were absolutely phenomenal, pulling out all of the stops and making our whole day run smoothly, particularly Gemma and Mason (thank you both so much).Also the spa experience the following day was incredible, just what we needed to wind down and relax after all of the madness.We already can’t wait to book a nice spa break here for our first wedding anniversary.
What's not to love? The setting is beautiful and tranquil. Though open for day and evening spa experiences there are only ten rooms so a wonderful peaceful choice for an overnight stay. Facilities are clean and well maintained, with gym and classes also available at the Made Wellness centre. Indoor and outdoor hot tubs (including one you can privately book for your party). There's a good range of treatments available. The food is excellent. We had several allergies in our party and both the restaurant and the deli were able to adapt meals so that no one missed out. I can't rate the staff highly enough, all very friendly, seemed to genuinely enjoy working there and showed great initiative. Will definitely be going back.
As a wedding photographer, I recently had the privilege of capturing a beautiful wedding at the luxury country retreat in Staffordshire. The 72-acre private countryside setting was breathtaking and provided the perfect backdrop for the couple's special day.The first class indoor and outdoor spa facilities, as well as the spa treatments offered in the cosy former farmhouse, added an extra layer of luxury and relaxation for the couple and their guests. The lakeside dining in the newly refurbished restaurant, The Oak House, was stunning, and the Balcony Bar overlooking the private lake and woodlands was the perfect spot for pre-dinner drinks.The venue itself was top-notch and provided a first-class setting for the wedding ceremony and reception. The couple was able to fully customize the event space to their liking, and the staff were attentive and professional throughout the day.The various day and evening spa packages offered were a real highlight, and the outdoor pool and spa facilities were a true oasis for the guests. For those looking for an even more indulgent experience, the 5-star luxury boutique suites with private terraces and premium spa products in the bathroom were truly exceptional.In conclusion, the luxury country retreat provided the perfect setting for this beautiful wedding. From the spa facilities to the dining options to the venue itself, every detail was well thought out and executed flawlessly. I would highly recommend this venue for anyone looking for an indulgent spa stay or a special event location.Kindest regardsThe Kensington Photographer
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