Review Time
Have had Moduleo Select down for 9 years, with hardly any issues bar the last two summers. An area of flooring is in a high sun-trapped corner of the room, double-glazed windows to floor. Last summer little brown specks began to show. So this summer I put down jute-backed pure wool mats in the high sun area in the hope to protect the Moduleo flooring. After 3 months I lifted the mats and nearly had heart failure as the planks are now ‘scorched’, looks lkke I tried to dark stain the area. The rep for the product says its not covered under the warranty because I put mats on it causing heat to be trapped between flooring and mays, effectively scorching the area. Nowhere are there warnings about the floor protection ideas in high heat/sunny areas - I feel they are not honoring their 15yr residential warranty. Not very happy.
Have had Moduleo Select down for 9 years, with hardly any issues bar the last two summers. An area of flooring is in a high sun-trapped corner of the room, double-glazed windows to floor. Last summer little brown specks began to show. So this summer I put down jute-backed pure wool mats in the high sun area in the hope to protect the Moduleo flooring. After 3 months I lifted the mats and nearly had heart failure as the planks are now ‘scorched’, looks lkke I tried to dark stain the area. The rep for the product says its not covered under the warranty because I put mats on it causing heat to be trapped between flooring and mays, effectively scorching the area. Nowhere are there warnings about the floor protection ideas in high heat/sunny areas - I feel they are not honoring their 15yr residential warranty. Not very happy.
We purchased a new build home in 2020 and selected to have Moduleo flooring in our hallway, WC and kitchen. We opted for this flooring option as the sales advisor said it was durable, scratch resistant, easy to maintain and had a 15year guarantee.Personally, I feel that we were totally misled. Within a few weeks scratches were visible all over the kitchen floor and it an absolute nightmare to clean as dirt becomes trapped in the grain effect.More recently the flooring has started to bubble up and warp so I figured I would contact Moduleo because it’s within the guarantee period. It’s easy to find on their website that their flooring products have the 15 year guarantee, but what’s not easy to find, is the process of how to submit a claim.After looking for quite some time for this information I gave up and decided to email them, however, not heard a thing back from them despite sending a number of emails. It feels like the alleged 15 year guarantee is just a ploy to get people to buy their flooring and then once you’ve paid and had it fitted you’re on your own.If anyone is considering this flooring my advise would be to stick to old fashioned ceramic tiles or find a reputable company that has more than a three star rating on Trustpilot.
Have to say I’m gutted and so disappointed I chose to put this down,We selected flooring based on the full size sample boards in store and were really happy with our choice ,We selected the new stair nosings to match to complement the flooring,We waited 6 weeks ,On day on installation everything was fine and I let fitters do their thing ,When I came home from work the first thing is seen… I can only say looks like manufacturing flaws all over the place ,my heart just sank ,Few friends all commented on what’s wrong with your floor not what you want to hear when it’s only been down for 1 day,I contacted the store they are saying it’s the distress look of the floor ,I’m saying it’s not showing any of that on the sample sales rack and no mention of it ,I’m gutted I hate the planks that stand out like a sore thumb it kills the whole look of the floor not what,I have spent thousands to lay this down and I feel so bad I just want to rip it all up it genuinely looks terrible,I would love for a rep to come out and see how bad this actually looks,As I said it does not resemble the flooring I seen In store ,So what’s next well I’m hoping moduleo will reach out and look at my flooring Got to laugh at response nothing about the problem at the terrible flooring :(
Ordering samples from the website was so easy. Although we couldn't match up to our original flooring as we later found out the colour had been discontinued, we were able to get a close match and had the whole downstairs done in Moduleo ordered and fitted via a local company.
It's such a shame this product looked so beautiful day 1 but a year on and it's awful! So many scratches, I hoovered the other day and noticed it scratched... it is really slippery too after a while and so expensive for such poor quality. I wanted hard wearing and got told LVT was and this is anything but! I really would not recommend! Don't waste your money.
Update on my moduleo. After 4 years we've had to have it taken up and skipped. Split in several places, scratched, discoloured. Dreadful product. money wasted, originally reached out to moduleo and their customer service not interested at all. £4000 wasted. On the plus side now have a different floor from a different manufacturer and strangely no issues! Only wish I'd read the reviews first as the negatives all very similar issues.
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