Name: xepos.co.uk
Telephone: 03450345930
Rating: 4.5

delightful dining Guest

Having used XEPOS for 5 years we have decided not to renew our contract. We have had a few issues o

Having used XEPOS for 5 years we have decided not to renew our contract. We have had a few issues over the last year and have had to use a back up system from SUM UP .. Trying to get a response from XEPOS is very difficult.
This is the requirement to give notice,
Please note that notices are only valid if given within the correct cancellation window, which starts 14 days before the contract end date and ends on the contract end date. Any notice given before or after this window is not valid.

Stay well clear.

Date of experience: Feb 18, 2026

John Dunville Guest

1 month ago

DON'T DO USE THEM!!!!! Their support is crap, Their machine DIED in the first 6 months. They have no

DON'T DO USE THEM!!!!!
Their support is crap, Their machine DIED in the first 6 months. They have not refunded me and say they won't. Nearly three weeks of countless emails, Phone calls that don't get answered and a live chat that keeps going round in circles, I ended up phoning their sales line just to see if someone actually works there (they did answer though). Machine ran on windows 10 which is no longer supported.

Save the stress and agro ad go elsewhere

Date of experience: Jan 27, 2026

Maxine Turner Guest

2 months ago

Awful experience with the service

I've had a terrible experience with this service. I've been paying for a year without using it, and now that I want to cancel, they've automatically renewed my subscription and are charging me cancellation fees! I plan to escalate this issue. They never answer their customer support line. This is the worst company I've dealt with.

Date of experience: Dec 11, 2025

Pydariax56 Guest

2 months ago

Awful service and unexpected charges

Awful service! I've been paying for a service I haven't used for a year. Now that I want to cancel, they've automatically renewed my subscription and are charging me cancellation fees! I plan to escalate this. They never answer their customer support line. The worst company I've ever dealt with.

Date of experience: Dec 11, 2025

Jonni Adams Guest

2 months ago

No delivery updates received

I still haven't received any updates on my delivery, which is really frustrating.

Date of experience: Dec 11, 2025

Orlando B. Guest

2 months ago

Poor quality system

The system lacks quality, and customer service is unresponsive. Overall, it feels like a scam. I strongly advise against purchasing this system.

Date of experience: Dec 05, 2025

Omar Todd Guest

2 months ago

Extremely poor service

Extremely poor service! I keep getting put on hold for no reason.

Date of experience: Dec 04, 2025

Gwen Hughes Guest

2 months ago

Issue resolved thanks to support

The representative resolved my issue that I was struggling with. Thank you so much for your help!

Date of experience: Dec 03, 2025

Shahaf R. Guest

3 months ago

Menu issue and rude service

They asked for the menu a week before it was sent out for setup, but it arrived without it. Customer service was rude over messaging, and I'm very disappointed.

Date of experience: Dec 02, 2025

Johnny Kelly Guest

3 months ago

Avoid this company

I got a POS system in July 2025, and it has never worked properly. The printer delays receipts, the till rarely launches, and I'm limited in processing sales. I've contacted the support team multiple times, but to no avail. A representative even falsely claimed I was refusing their calls. The equipment is faulty, yet they refuse to release me from the contract. I can't process sales during my busiest time, while they still take payments monthly. Initially, the tech team wrote glowing reviews about themselves without my consent. I have never experienced such poor customer service.