Review Time
Glenn was prompt made sure that the Genie auto was suitable for our needs. Took time to demonstrate the model and for my mother to trial the scooter and ensured she was comfortable. Unpacked, cleared packaging and set up scooter. Excellent service and no pressure to buy during demo. Would recommend.
Martin . . . what a terrific guy and what an asset to Monarch! He visited me twice to demo two of Monarch's lightweight scooters and was happy to wait while I tried one more scooter from a different company a few days later. At no time did I feel pressurised to make a decision during the demo process. The choice I eventually made was the Genie Supa Carbon Lite which he delivered last Thursday. Martin has an abundant pool of knowledge which he used to take me, in a very helpful and informative way, through familiarisation with my new scooter, including a number of wrinkles that will make life much easier. Without any doubt I am a very happy buyer.
I waited to review my purchase .Monarch staff were excellent no pressure selling getting the right product was the priority .Karen was brilliant and 12 months later love my monarch vogue xl. It had its first service last week passed with flying colours and the technician came to my home to do it .Treated myself to a new scooter cover and heated blanket wow .The cover is excellent waterproof and really good quality .
From phoning on Monday afternoon to arrange a demonstration for a genie auto on Tuesday afternoon along comes Ian with both colours of the genie and a demonstration one plus other types after the demo I agreed to buy the genie then Ian made sure it fitted my car boot then unpacked and set up my new scooter explained everything carefully and politely took away the packaging well pleased with the service and no delivery costs Monarch should be proud to have such excellent staff like Ian
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Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.
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