Review Time
I can’t say enough good things about Credit Acceptance, and especially my representative Austin Clos. From start to finish, Austin went above and beyond to make the entire process smooth, stress-free, and straightforward. He was extremely professional, responsive, and genuinely cared about making sure everything was handled correctly.
Any time I had a question, Austin was quick to respond and took the time to explain things clearly instead of rushing through or using confusing jargon. He followed up when he said he would, kept me informed every step of the way, and made sure there were no surprises. That level of communication and reliability is rare these days and truly appreciated.
What really stood out was his customer service — you can tell he actually cares about the people he works with, not just the transaction. He made the experience feel personal, not like just another number in the system. Because of Austin, working with Credit Acceptance was a positive experience from beginning to end.
If you’re considering Credit Acceptance, I highly recommend asking for Austin Clos. He’s knowledgeable, honest, and does things the right way. Five stars all around.
I was approved for a pre-owned vehicle within 20 minutes, experiencing no significant delays. The payment notification system is highly effective, and the website/application provides comprehensive account information readily accessible. Furthermore, I secured a highly favorable interest rate. I am thoroughly impressed with the services provided by this company.
I found out that they make you pay All there interest 1st before anything goes toward your principal. Even if you try to pay a lump sum for toward your principal, It's not allowed. Even if you pay them weekly, biweekly or lump sum they make sure they get there interest. The Only somewhere deceit thing is that they will allow to change your payment due date without reporting it to the credit bureau and trying to charge you for it
They truly deserve no stars; they engage in predatory lending and shift the blame for their customers' issues. I can't fathom how they received 4 stars; this service is a scam and very dubious, and it needs to be held accountable!
Overall, my experience has been fantastic and I appreciate your dedication to customer support. Excellent service, ready to assist everyone. The rating feels slightly high, but I would definitely recommend this provider to anyone seeking flexibility.
Terrible experience with the service! Initially, they suddenly stopped being able to withdraw from savings accounts, which led to my car being repossessed. Years later, after missing a payment due to job loss, they recommended changing my payment date for better convenience. However, it turned out not to be convenient at all! The new date was over 10 days past my original due date, resulting in a late fee every month despite making my payments. Now I have 7 late payments reported on my credit due to this issue. I was never informed about this situation! Avoid this service!
I reached out to cancel an upcoming automatic payment since the card linked to my account belongs to my fiancé, and we did not want the payment processed from that card. Instead of fulfilling my request, the representative criticized how I had set up my auto-payments. My request was overlooked, and the call ended without resolving the issue. While she was lecturing me, my only reply was 'okay,' yet before hanging up, the representative said 'f@ck you.' This behavior is entirely inappropriate and unacceptable. This was a straightforward request, and I should not have been treated in such a rude or dismissive way. The way I was handled was unnecessary, unprofessional, and deeply disrespectful.
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Since 1972, Credit Acceptance has offered automobile dealers financing programs to help them sell vehicles to consumers, regardless of their credit history. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing.See more
