Review Time
I have account for many years with etrade and I have very good experience.I try to move to Morgan Stanley to manage my account and realized that it was not worse the effort .There is actually no one to talk to and response time very slow .they employ a group of people that the customer needs are not a priority there
The company told me I had to remove the cash that was in the high yield account. However it’s been 2 weeks since of attempting to move the funds. They have make me confirm my identity multiple times and have arbitrarily caps that prevent me from moving funds. The situation is very frustrating
Morgan Stanley London office have a disgusting way of treating their temporary workers who they employ for up to 2 years. When management decide they no longer need the temporary worker instead of letting the worker know they just cancel the worker's access to the office building after the worker has gone home so they cannot get back in, then cowardly get the recruitment agency the worker came from to call them to let them know.
My Late Auntie and Uncle had a joint IRA with a large amount of money in it. It was to be distributed between 8 beneficiaries 7 overseas in the uk and a Cancer charity in the USA, we needed to get an ITIN number before they could pay out so they could deduct Tax.This in itself wasn’t the easiest of things to obtain ,3 of us got them after applying a couple of times but others haven’t got them yet. ( I know this isn’t anything MS can help or do anything about). One of the beneficiaries sent them his ITIN number in April and still not had his inheritance transferred to his uk bank account yet, They keep making the most stupid excuses they can to save transfering the funds. The date of experience is the date they received one of the Beneficiaries ITIN number.
We have a small Etrade account that we don't use much but as interest rates have been dropping I have be looking for a better place to park some cash. Morgan Stanley talked me into opening a high yield savings account through my Etrade website and transfer money to it and ultimately have them be my advisor. I opened the account and then tried to add on spouse, NO GO! Could do a power of attorney or apply for a new account, NO THANK YOU! Then I wrote a check from chase and did a mobile app deposit and it's still not available and yet it already cleared Chase. Then I added two external accounts to my other bank as my advisor suggested and I transferred 100,000 from each account. 5 hours later I got a failure from trade.. I called and they said I could only transfer 100k a day. I explained that I was trying to transfer a total of 750,000 and I really don't want to take the next 8 days to do it. He said it's easy to do, REALLY, I have better things to do with my time. Then I asked if the second 100,000 failed from this morning and he said he didn't know, it won't show up for 2-3 days! Seriously, you're telling me that I transfer 100,000 and I can't even see a record of it from a linked external account! Then after digging around trades sight for over 1 hour I found that my 100,000 will be place in my account in 7 days!!! Thanks but I am now going to transfer out the couple hundred grand that did make it in back to my other accounts and close my other accounts with Etrade, Morgan Stanley and Morgan Stanley Private Bank. And to think I was ultimately looking at letting them manage a couple million dollars..... NO THANK YOU!!
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