Review Time
I am a repeat customer. I had ordered a bed some years ago, and I still love it. My kid is getting bigger so I wanted to order an adult sized bed and he asked "can I have a bed like yours?". We ordered from Moss Envy of course; they were so helpful with checking my order and fixing a size issue I had overlooked. The bed came fast and set up was easy. After his first night in his bed I asked my son how his new mattress/wool topper was..."heavenly". After a couple more nights I asked how it was settling for him..."perfect". Thankful for clean products that feel good to sleep on. No nasty chemical smells, the products last, and the customer service is 100%. Thank you, Moss Envy!
I placed an order, and then 2 days later they did a sale of the floor model I'd just bought. They let me cancel my order and get the floor model instead, which meant I could upgrade to a nicer mattress! The mattress ended up not fitting right on my frame, and Ryan has been so great trying to troubleshoot and help us come up with a solution.
The customer service was above and beyond expectations! Within 30 minutes of placing my order online I received a phone call from Ryan at Moss Envy letting me know my item was out of stock but would be in within a few days. He reassured me the order would ship immediately. I received my pillow (which I love) only 1-2 days later than originally estimated.
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