Review Time
I shipped two (valuable) cars from Indiana to San Diego to Hilo, HI with Ines from MoverJet "holding my hand" every step of the way (over 150 days from beginning to happy ending). This was not a simple move as the cars were moving across the country (in a snow storm) then across the Pacific to an island. Countless tasks, paperwork, signatures, approvals had to be made every step of the way. Due to the ocean transport, and one of the cars being an EV, even more unusual "hoops" were needed to jump through. With the initiative of Ines, the thoroughness, the calming counsel, I was confident we would be successful, and we were! Both cars arrived without a scratch, and it was a great reunion. Thank you Ines! Thank you MoverJet!
Great customer service I mean Ann find me a dispatcher right away. Deliver the car with no problem. I would recommend anybody to use these people. I wanna say thank you guys for the great experience.
Collaborating with Michael was an excellent experience, and I strongly endorse him! He coordinated a fantastic team to pick up and securely transport our vehicles across the country. The pickup was organized on the same day, and the delivery took just three days! Exceptional customer service and professionalism!
I've used this service multiple times due to their competitive prices, but I’ve encountered numerous issues. 1. My vehicle was delivered to the wrong location in Florida, making it very difficult for me to locate it. 2. The driver in Michigan asked me to meet on a busy main road during a snowy day, despite my suggestions for a better location. 3. They charged my credit card on file without my consent. 4. They provided an incorrect delivery date and claimed it was 'impossible' to determine when the driver could arrive, even though he was already en route. They should have better tracking of their drivers, but it seems they don't. Their communication is severely lacking, with too many individuals involved in the shipping process.
I communicated with a representative throughout the entire process, and their support was invaluable. There were a few delays concerning the transportation of my vehicle, and I would have appreciated clearer communication about the overall process. However, my vehicle was transported safely at a reasonable cost given the distance. I will certainly reach out again for future transportation needs.
Lateef provided outstanding assistance throughout the entire process of moving my car. From the moment the shipment was scheduled until after the delivery was completed, he maintained constant communication, ensuring that every step went smoothly. He followed up regularly to confirm the car’s status and took the extra initiative to check in after delivery to make sure it arrived safely and in perfect condition. His professionalism, attentiveness, and commitment to excellent service made the entire experience stress-free and reassuring.
I had an excellent experience working with Michel! He helped me transport my car from New Jersey to North Carolina, and everything went perfectly. Michel was very professional, responsive, and honest throughout the whole process. He kept me updated, answered all my questions, and made sure the pickup and delivery went smoothly. The car arrived on time and in perfect condition, exactly as promised. I really appreciated his clear communication and reliability.
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