mr-group.co.uk

4.9
4.9 Based on 200 reviews

Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED inst...

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Average Rating

4.9

/
5

200 Reviews

5 Star
94%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
2%

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Review Time

Susan Smyth
Polite,work team,clean neat

Polite,work team,clean neat, efficient.Always answer any questions I ask. So great to always feel any problems will be solved. Totally reliable.I think the team at M&R including office staff who answer the phone are brilliant. Simply the best, better than all the rest!(To quote Tina Turner!).

5
Date of experience: Jan 19, 2026
David Elstins
Every interaction went wrong

Every interaction went wrong. Initially diagnosed a part issue with a boiler for repair, next chap who turned up said I should really have just gone for a new boiler instead and the part wasn’t needed, which was £500 of advice that could have been saved. Part couldn’t be returned but I didn’t get to keep it despite paying for it. Paid off my bill but was still hassled about the original call out which I thought had been paid when I rang them. Was told I’d get called back but never did when contacting them. No interest or acknowledgment in what went wrong but 10/10 for asking for money.

1
Date of experience: Jan 19, 2026
Mr R.Parry
They turned up on time

They turned up on time, did a good job, cleaned up afterwards. Very pleasant chaps.

5
Date of experience: Jan 17, 2026
Stewart Caunce
On time

On time. Didn't give up till he found the leaking radiator (not easy) serviced the boiler. Showed us results then went on his way

5
Date of experience: Jan 16, 2026
Richard Winton
High quality service all round

These guys were amazing to us, first thing was, as I was getting a qoute and booking in our new boiler, Chantelle on customer service was great and helpful, and got me booked in very quickly. Then when the day to fit the boiler came the 2 engineers Finn and Wes were excellent, very tidy work and efficient, just got on with it, but when it came time to ask them a question about things I wanted to know about, they were more than happy to answer with a helpful attitude too.Thank you M and R you were great 👍

5
Date of experience: Jan 16, 2026
Proline Drainage
Spot on service

Spot on service

5
Date of experience: Jan 16, 2026
Mr H Bowers
michael williams came to fix my boiler…

After speaking to Mike regarding my boiler I was a bit hasty in my review I thought Mike Williams was trying to fob me of but after united utility came to check the water pressure was very low .and I have a problem with pressure inside the property so I oppolgise to Mr Williams and Mr group

4
Date of experience: Jan 14, 2026
Mr John Corcoran
N0 problems at all

5
Date of experience: Jan 14, 2026
Mr Andrew Hollins
Good Customer Service

My boiler service was rescheduled efficiently because of illness, time of the year.A problem occured where I was charged for a specific inhibitor but a much cheaper one was used, again, it was dealt with efficiently

4
Date of experience: Jan 14, 2026
LIZ HARDING
BRILLIANT SERVICE

M&R - so helpful and pleasant. When the man didn't arrive till a bit later than planned, the lady I spoke to on the phone explained clearly how hectic he was. SHe was so pleasant, apologetic and efficient.

5
Date of experience: Jan 13, 2026

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Business Details

  • Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years.

    Why choose us?
    We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now.

    Also these are 8 more reasons why chose us.
    1. Highly trained engineers.
    2. Worcester Bosch service partner.
    3, Vailant ADVANCED installers
    4. We keep you in the loop at all times.
    5. We keep your home clean and tidy.
    6. We turn up when we say we will.
    7. We offer the best quality service and products at the best price.
    8, We have been keeping families and businesses warm and cosy since 1997,See more

  • email info@mr-group.co.uk
  • call 01204690957
  • language https://www.mr-group.co.uk

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