Review Time
I've been waiting a week now for my funds back due to a so called technical issue. I keep getting told the same thing be patient etc it's ridiculous you have stolen my money and not giving it back. I get ignored on live chat and emails or I just get the same email over and over again. From some people on here you have replied stating their funds have been returned days ago so why am I still waiting after a week?!
A reply to your recent comments you said it had been escalated 5 days ago it does not take this long to give me my money back others have had theirs back and I want mine back today also have a manager reply please
SCAM, AVOID! Good luck getting the money from any free spins you receive, I won over €50 from free spins, that then just vanished into thin air. They’ll take your money without any checks but be prepared to submit multiple documents and wait a week before you can even consider withdrawing any money! Customer service is just AI, so a complete waste of time! Overall a terrible experience for what should be a Fun experience!
Pathetic casino with slots RTP so low its scandelous.
Juts look at all the fake postive reviews they pay for.
Customers with one to two reviews are all fake here.
Avoid this casino
The bonus conditions are quite unreasonable, requiring a 10% unlock rate, which translates to £10 for every £1, along with a x35 turnover. What other platform operates like this? The games are similar to what you'd find elsewhere. Additionally, the verification process should be automatic, like with UK-based platforms, which is a downside for me. Having to upload documents is a major drawback, especially since I'm a native English speaker. I will be moving on from this one, having only lost £10 while exploring different sites.
I deposited 300, and since then, I haven't been able to play any games or withdraw my own funds. It's been over 40 days, and whenever I seek assistance, the responses are always that it's with the relevant team and updates will come soon. I strongly advise against using this platform; it’s very disorganized. I hope others can see this. Thank you.
I regret the errors in my last review and I'm not proud of them. I sincerely apologize for providing incorrect information. I previously stated that you were fined £1 Million by the gambling commission before your recent fine of £650,000, which I now realize was wrong. The actual total is £2 Million in previous fines, leading to a total of £2.65 Million in fines to date. At this point, you seem more like the gambling commission's personal ATM than anything else. You mentioned in your last response that you were "proud" of the changes in social responsibility and anti-money laundering. However, it's difficult to understand how you can feel proud when you've been fined £2.65 Million for the same issues. It appears that rather than making genuine changes, you might be comfortable with the situation. To summarize: you have faced fines totaling £2.65 Million for repeated failures in social responsibility and anti-money laundering. This suggests that you allowed at-risk customers to deposit large sums without proper checks. Additionally, I wanted to address your policy of charging for more than one withdrawal a day. This tactic seems to manipulate customers into prioritizing gameplay over withdrawing funds, which is a significant failure in terms of social responsibility. Ideally, there should be a free withdrawal system to help players secure their winnings. Mr. Vegas, let's be honest here... are you truly remorseful for your shortcomings? Everyone deserves a genuine apology from you.
The verification process was somewhat tedious, requiring the upload of 5 or 6 different documents, which was quite annoying. However, aside from that, I find the platform to be among the best. They seem to offer nearly every slot imaginable, and the cash back on Fridays is a nice perk. There's a vast selection of football leagues available too. They don't have the two-goal payout like some larger platforms, which would be a nice addition. The best part is that your funds are available in your account in under five minutes. Overall, a fantastic platform.
I previously engaged with this service and ultimately decided to close my account due to questionable live dealer gaming patterns. It seems I made a wise decision, as their parent company has recently faced a £650,000 fine from the regulatory body! As part of this penalty, they are also required to undergo a third-party audit, which is quite embarrassing. Reply: No one imposes such a significant fine without serious reasons; thus, using the term 'alleged' is misleading; there must have been considerable failures on your part to incur such a penalty.
I previously used this service and decided to close my account due to questionable live dealer gaming patterns. It now seems I made the right choice, as their parent company has recently been fined £650,000 by the gambling commission! This penalty also includes a requirement for a third-party audit, which is quite embarrassing. Reply: No one issues such a large fine without substantial reasons, so calling it 'alleged' is inaccurate; there must have been significant issues on your part to receive such a fine.
There are serious concerns regarding how this service handles customer funds. I have been unable to withdraw a total of £420, with various amounts stuck in the process. Despite providing all necessary bank statements, I feel they are not being truthful with me. I strongly advise against using this service.
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