Review Time
We had MSC Heating install a 12kw Samsung air source heat pump at our property, completed in time to benefit from the RHI scheme. We would thoroughly recommend Martin. And have done already, to several people. He's a lovely guy, and we're impressed with his work and professional friendly manner.At the quote stage, Martin clearly stood out as the installer to choose. We'd already received impartial advice on having a heat pump, but Martin's knowledge and advice was also invaluable to us.The installation was generally flawless and excellently done.
After leaving a review following poor customer service regarding a buildings regulation certificate that my property buyer's solictor requested, I came back from walking my dog yesterday evening to find 31 missed calls from MSC Heating within 20 minutes (harassment?) Due to this, I decided that I would block their number as I no longer needed to deal with the company, especially if they were going to bombard me with calls.Immediately following this, I received emails from Boiler Guide, Anglian Homes, BookaBuilder, Warmer Homes, etc. all regarding quotations that "I had just requested" offering to call me. Luckily I was able to put a stop to all these, but I was concerned that a 'legitimate' business would use their customer details in that manner. The solicitor dealing with my house sale managed to contact BookaBuilder IT department this morning who have confirmed that the IP address used to request quotations in my name came from an address in Castle Bromwich, which he confirmed is the registered business address of MSC Heating according to Companies House. He has submitted a complaint to the Information Commissioner's Office on my behalf citing a GDPR breach and malicious use of customer data.
From my initial contact to completing the installation of my Midea heat pump system MSC Heating have been both professional and courteous. Even a few months after the installation they were happy to answer my questions and responded quickly to my calls and emails. Can’t fault them at all great to deal with.
We had a hybrid system, consisting of an air source heat pump ( Samsung R32 Generation) and oil boiler, installed by MSC heating to replace our ageing oil boiler. The hybrid system was required due to the size of our home. From the initial proposal through to installation, Martin provided an excellent service, keeping us fully informed and clearly answering all our questions. Martin also supported us in completing the RHI application which went through with no issues. MSC Heating were very professional and did a great job with the installation, ensuring that everything was working as it should be and always clearing up before they left for the day The heat pump has been in place a few months now and is working well with no issues. I have no hesitation in recommending Martin and the team at MSC Heating.
I was introduced to Martin as a result of my initial enquiry with Kensa.From beginning to end of the project Martin kept me fully informed about progress. He was always happy to discuss technical details to ensure I got exactly the system I wanted.Unfortunately we had some issues with a driller (not Martin's fault) which took some time to resolve. This caused serious delays and inconvenience to both Martin and I. However, when resolved (by finding another borehole driller - easier said than done at the time!) he and Jamie "pulled out all the stops" to ensure the project was finished in time to meet the RHI deadline. They worked long days in cold conditions to get the job done and all work was carried out to a very high standard. Martin and Jamie clearly take a pride in what they do.Once the system was commissioned Martin took me through the RHI application process, which was completed successfully.I am very pleased with the system which has now been running for a few weeks and is performing well.
We had a 16KW Samsung ASHP fitted. A heating calculation was done and new radiators fitted throughout. The downstairs heaters where fan convectors replacing very old fan convectorsMartin did a very neat installation with all the components fitted in the airing cupboard.There were a couple of problems with supply of some components and also a noise problem from a pump in the airing cupboard. These were resolved quickly and incurred no extra costs. As a result the installation took a little longer than expected but Martin worked very hard and was reliable.We were able to claim the RHI allowance which took some time and effort, due to difficulty with OFGEM not Martin. We paid the agreed price.We have run the heat pump for some 10 months now including during the recent cold snaps this winter, (-5deg C), and the heat pump has kept the house warm and there is always hot water. The cost of running the heat pump looks higher than the gas boiler it replaced but we can't be more specific until we have run the pump for a yearOverall a good job done
The heat pump and associated equipment was installed with great precision. The amount of energy required to provide heating in our house has declined by around 70% as a result of the installation. This is despite the fact that our house was built in 1966 and has no special insulation measures apart from cavity wall and 370mm of loft insulation. This was achieved in four and half days including the electrician's work.
Martin is a great guy! Very professional and knows the job well. From the minute I appointed him to fit my ASHP till installation and after service he has been remarkable. He’s always available to answer questions, offer good advice and take genuine care in his service. Overall very satisfied and now booking in my annual one year service soon.
We’ve recently had air source heating system installed by MSC Heating.Martin explained the entire process very clearly and we were very happy with the installation process. He was very knowledgable and explained everything in detail from the beginning to the end. We would highly recommend MSC Heating to anyone.
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