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We are a high end build company and we deliver exceptional property transformations, our company needs to deliver renewable energy products to meet my clients needs With the world changing and now more of a concern for acting on climate change we turned to MSC , they have delivered a few installations for us now , ranging from battery storage, solar panels and heat pumps . I like the fact that these guys turn up on time and always work with me to meet my deadlines. They deliver a great service and always a pleasure to have on site too. 5 stars from us
Wanting additional heat in the house without having to use the exisiting gas boiler, I contacted Martin with regard to having an Air Source Heat Pump installed. He was very helpful, suggesting a company to do the EPC, and discussing the system design and was prompt in providing a quote. The solution required adding pipes into the existing airing cupboard which, with limited space, was done well by Phil - the existing hot water tank was retained, hot water still being heated by the gas boiler. We required 5 new radiators which were fitted at the same time. The paper work was done competently by Martin, including contacting the DNO, as well as assisting with the RHI application. The house is nice and warm, the heat pump working quite efficiently. The thermostat controller system installed - the Google Nest, works well and is easy to use. Martin & Phil were very professional throughout the job - I would recommend them to anybody wanting an ASHP installed.
I used MSC heating for the installation of my air source heat pump and Tesla powerwall after finding them on the approved Tesla installers list and I was not disappointed. I found them to be competitively priced and very good at communicating with me from start to finish. Other companies I spoke to didn’t follow basic requirements ie. gaining permission for the installation from western power for the connection, MSC did and dealt with all of this for me, persevered to make sure this requirement was passed and provided proof of this. They undertook the job during the Covid-19 pandemic and wore masks, goggles and gloves throughout the work which I appreciated and sanitised everything down after each day. Once the job was completed they spent time with me to go through the workings of the system and the Tesla app to make sure I fully understood everything. Very professional and friendly guys to deal with. Phil kept me fully updated throughout the process and I can’t recommend them enough. Top job guys!
Great service from start to finish. The price quoted for my Kensa ground source heat pump was very competitive. They turned up on time and installed the system within the agreed timescales. The price I paid was the price I was given at the start of the job. Couldn’t be happier with the end result. Would recommend to others without doubt!
Unfortunately MSC Heating do not see reviews as helping them to improve their service. Each of the statements below are factually correct and not 'false' as claimed by the contractor. Email and Whats app messages are available to demonstrate this. Some examplesDay 1, MSC Heating did not turn up, ourelectrician stated "didnt you know, they are not coming till tomorrow, the sent a text (to him) last night.October 9 2020 - shower problem fixed - advised by Whatsapp (no reply)18 October 2020 M When will you be over to undertake the service (no reply)23 October 2020 - M could you please respond to my previous 2 messages? Reply - OK I will let you know4 November 2020 still no date given, new engineer identified.In the spirit of fairness, the new engineer stated that it was a good installation, he was impressed with the work.And so, the original review is as below. I see no need to give further examples but have them.First, when choosing an air source system and getting initial advice, the service was excellent and included a weekend visit to look at the site. Unfortunately, thats where the excellence ended. Issues to deal with:*Failure to respond to annual service request - requiring me to find a new engineer* Not attending on dates agreed*Not replying to emails/messages*Poor advice with regards to the Renewable Heat Incentive, leading to a loss of £4k*Hidden costs not mentioned (floor coverings)*Some poor quality flooring not related to the age of the building (18 century house with some uneven wooden floors but also some flat concrete floors)
I had a complete heating system installed Aug 20Ben and George did a great job in 3 days they removed my old heating system and installed and commissioned the new system and cleaned up as they worked.I would definitely recommend these to anybody
I received a very prompt response from the team, they kept me well informed on when they could arrive and conduct the work and how long it would take. Installation went without a hitch and they took the old boiler cleaning up after themselves.I would highly recommend MSC for their competitive prices and professionalism.
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MSC Heating Renewable Energy Specialist Installers Offering full UK coverage, MSC Heating are experienced in both domestic and commercial installations
of renewable energy sources. We are fully trained and qualified installation engineers for n...
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