mscmerchant.com

4.3
4.3 Based on 61 reviews

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Average Rating

4.3

/
5

61 Reviews

5 Star
76%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
21%

All Reviews

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Review Time

melody t irwin
This company never provided one service for my business. I have tried to cancel several times withou

This company never provided one service for my business. I have tried to cancel several times without success. I’ve paid over $600.00 for a cancellation fee & they continue to withdraw money from my business account. Over $13,000 paid & not one transaction provided. willfully & maliciously stealing money because they will not let you cancel. If you’ve experienced this, please post… I’ve contacted an attorney.

1
Date of experience: Feb 14, 2026
Jason Smothers
The service I received was not the service I was sold. All the hidden fees buried in paperwork, poor

The service I received was not the service I was sold. All the hidden fees buried in paperwork, poor response from customer service, inability to speak with a manager, and the cancellation fees are ridiculous.
After 8 months of problems, I tried to cancel and the fee to cancel my 3 year contract(never read that anywhere) and RESTOCK the faulty machine they sent was quoted to be around $500. I would say they are unethical at least. I really feel like I bought into a scam.

1
Date of experience: Feb 04, 2026
Paige Adams
The transition was remarkably smooth.

The company made my transition effortless. Everyone was friendly and very helpful in addressing all my inquiries. The representative made setting up my system quick and simple. The rates offered were significantly better than those from my previous provider. I'm excited to continue my business with them.

5
Date of experience: Dec 19, 2025
Rosaleen C.
Fantastic experience

The company managed my transition smoothly. Everyone was friendly and assisted with all my queries. The representative made the system setup a quick and easy task. Their rates were unmatched by my previous provider. I'm eager to continue working with them.

5
Date of experience: Dec 19, 2025
Leslie Brooks
Matthew is a really nice person

Matthew is a really nice person, speaks softly, is very patient, and helped me set up the new terminal!

5
Date of experience: Dec 16, 2025
Corina B.
Katarina was very supportive

Katarina was very supportive and took her time with me. She ensured I was fully set up to receive my statements. She was very pleasant. Thank you!

5
Date of experience: Dec 16, 2025
AS40
Mathew was eager to assist

Mathew was eager to assist. He answered my questions with patience and knowledge.

5
Date of experience: Dec 10, 2025
Todd Clark
Mike provided a helpful reminder

Mike called to remind me to cancel the 'other' service, preventing double billing. I truly appreciated that, especially with my busy schedule running a business. He was thorough and even contacted the other service to help with the cancellation. Excellent service. Thank you!

5
Date of experience: Dec 10, 2025
Rogers
Unwanted calls

I received constant calls from spammers, even after requesting them to stop.

1
Date of experience: Dec 09, 2025
Rebecca Johnson
Outstanding customer service experience

The customer service I received while setting up my credit card machine was outstanding! The representative addressed every question I had.

5
Date of experience: Dec 08, 2025

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