Review Time
Be careful chasing lower prices — warranty claims can be difficult.
This was my first purchase with Mwave, and I’m very disappointed. The MSI monitor I bought failed after six months. Mwave in Strathfield rejected my warranty claim, alleging physical damage.
The monitor was mounted the entire time and simply faded before going completely black. Given the after-sales experience, I would not recommend them.
Be careful chasing lower prices — warranty claims can be difficult.This was my first purchase with Mwave, and I’m very disappointed. The MSI monitor I bought failed after six months. Mwave in Strathfield rejected my warranty claim, alleging physical damage.The monitor was mounted the entire time and simply faded before going completely black. Given the after-sales experience, I would not recommend them.
Not only did they take more than a month to acknowledge they were in financial trouble, after I cancelled my order they then shipped the items I'd cancelled (I had already sourced them elsewhere) and resulted in 4 months of back-and-forth daily trying to get a refund. Do yourself a favour and avoid these thieves. The amount they refunded was less than what I paid them.
I ordered a 211 portable SSD from them on the 20th of the fifth 2025 it has been almost 2 months since I received my order and I have not been given a valid of reasonable excuse to why and I’ve only been offered $20 in compensation and free shipping on something that was meant to arrive in 1 to 3 business days. It is still not right then I’m openly considering complaining to the accc about them.
I placed an order on the 22/07/2021 and 7 days later it's still processing. Contacted support numerous times and have been told different stories. Was also told my order had been forwarded to the warehouse with high priority on two occasions. Yet my order is yet to be sent. On the website it says 1-2 processing days, yes I can understand that due to the lockdown there may be some delays however a week gone by and my order still hasn't processed? Don't recommend ordering from here unless you're willing to wait a long time.
Ordered 4 x RAM chips from Mwave. A somewhat urgent requirement but expecting the usual 'in the post a day or 2 later' as is the case with every other online supplier.Placed an order on 13th. Four days later order status is still "processing". No phone number to contact them. Their chat is merely a bot that can't answer anything.
The service here is terrible! You can't call them which is insane, plus, when something is shown as in stock and one orders click n collect, it can take days to get that email needed to go pick it up!They need to revamp their customer service and allow customers to actually call them.
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