Review Time
You might have to wait in acquirer but when I got someone to help, nothing was too much trouble and my internet issue dissolved in just a few mins. Excellent experience
Celine was so helpful switching me over to superloop very thorough and efficient Iprimus cancelled my account with no notice and Celine signed me up and had everything sorted for me so quickly on a Saturday no less.
Sebastian was fantastic to interact with! He really went above and beyond in customer service, ensuring I got connected to the right product through Super looo.His professionalism and helpful attitude made everything seamless—couldn’t have asked for a better experience!
Absolutely wonderful experience! Michaell was friendly, approachable, and made the whole process of connecting to the mobile service straightforward, clear, and effortless.
Terrible company. Found my plan that I had been on for nearly 12 months was being advertised cheaper with higher upload speed for less money. It wasn't on special, they had just upgraded the speed and reduced the cost. They said it wasn't their responsibility to advise customer the prices were cheaper… very poor service.
Sebastian was extremely patient throughout, explaining the functions to me in detail and successfully setting up the network for me. Even though my English is not very good, he kept explaining to me again and again. I really like his service and I want to give him a good review.
Enjoyed superloop but extremely disappointed they now require 30 days notice to cancel. I cancelled and was informed i didn't give them 30 days notice so they charged me a full another month $99. Extremely disappointing.. wouldn't use again and would tell all my contacts never to use them.
Other providers don't require 30 days notice... this is such a sneaky and unethical way to operate.
I need to be very clear about the issue, because at this stage I am being financially disadvantaged due to a known problem between Exetel and Superloop that was not disclosed to me at the time of entering the agreement.
I agreed to the contract on 13th January on the basis that my Exetel mobile service would be ported across and billed at $25 per month, and that I would receive the applicable bundle discount $5 month
Because Superloop has since advised that Exetel numbers cannot be ported over, I am now paying more than what I contractually understood I would be paying. Specifically, I am disadvantaged by $10 per month, totalling $60 across six months.
This situation has occurred solely because Superloop failed to communicate that Exetel numbers cannot be ported at the time of agreeing to the services.. It is unreasonable for customers to be penalised for an internal limitation between Exetel and Superloop, particularly when this limitation is known to the organisation. If this is a known issue, then appropriate contingencies should already be in place to ensure customers are not financially impacted.
I entered this agreement in good faith. Instead, I have been placed in a position where I am paying more than the agreed value due to circumstances outside my control. This is not acceptable.
Support responses are scripted, repeated and not helpful in providing any financial refund to resolve Superloop’s inability to deliver the service as agreed.
They have failed to meet their contractual obligations whilst i am forced to pay more.
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