Review Time
After receiving our box, we wanted to return it right away. We’ve been dealing with return deflection tactics from this company for almost a month, telling us about the fees that we would have to pay if we returned it instead of being helpful in letting us return it almost $400. Would not recommend.
I received a watch winder as a gift for Christmas 2025. Unfortunately, within just one day, the fingerprint and door latch stopped functioning. Both my partner and I reached out several times to arrange an exchange but were met with confusion and delays. We even offered to replace the fingerprint mechanism ourselves. It raises questions about the company's handling of faulty products. Weeks later, I am still waiting for a new winder and a proper resolution. It looks impressive, but the service has been terrible!
The support team was very helpful in finding a solution for my husband's watch storage. The watch bracelet was slightly too small for their rotating holder, so they suggested a way to modify it for a better fit! Thank you for the excellent customer support.
I reached out with questions about the return policy since my purchase is a gift, and they were prompt and very understanding. They requested my order information and allowed an extension on the return policy to keep it a Christmas surprise. The shipping was timely, and it’s a stunning piece, so I likely won't need to use the option.
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Quality Interior | Elegant Exterior | Best Service
Dukwin offers the high quality winders and best service for you in US and Europe. Visit our New Version fingerprint lock winder and get FREE shipping for all orders.
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