Review Time
I agree with everything that everyone else has said and when they changed the percentage to 50 I declined to take part and asked them to stop the process for me. I have not signed anything further however they have emailed me today to said that they will sign on my behalf. I have tried to email them back to say that I do not wish them to do this and the reply keeps bouncing back. Don’t touch them.
Had no feedback or update in over a year now to be told on chat that euro 4 fuel cars are unlikely to have a claim, so you've taken details from people who were never going to be able to claim in the first place and not given anyone an update, great job guys I'll know not to recommend your waste of time company
I was sent the SOCI form to esign at the beginning of July. A couple of mistakes including the wrong spelling of my name. Since than had email and telephone chats but as of now no amended form to sign. Speaking to a person on the phone it would appear there is a set ways of answering queries which are not helpfuk
Breaking the law with emails - there is so much wrong with these guys approach - but you can start with GDPR and non-inclusion of an unsubscribe from their spam emails. Is this just a data harvetising project.... they certainly are not making any progress with diesel claims....
My wife made an initial contact with them, as the ads say “If you have owned a diesel car between, etc”; in fact, it refers to cars that were first registered between those dates. The one we owned was registered earlier. We then looked at the reasons one might be able to claim and they seem to centre around mis-selling by the dealer. We could not claim that anyway, so my wife did not proceed to signing up, etc. This didn’t stop a series of further emails from them and today, a rather high-pressure telephone call from someone talking about taking security details, over the phone, so he could close her account. Since nothing had ever been agreed by us, there seemed to be no reason to go through any formalities. I’m afraid, despite the clever TV adverts, there is something distinctly fishy about this lot.
Absoloute waste of time. Auto chat feature pointless and redirects you to the main web site which is even more pointless if your looking for information or answers. No replies to emails and apparently having a chat box in place is to replace all the staff as there is no one there to answer the phone. Been waiting months for this pointless company to actualy respond, so canceled and went to a professional company and after two weeks we are moving forward. There are a lot of companies out there to help with this issue, just DO NOT use this one!!!
I’d leave no stars if possible, stay away from this company. Tried to get me to agree to taking up to 50% commission (was about 35% when they took my claim).Pretty much no communication in about a year apart from trying to claw extra commission as previously mentioned, sketchy information on a very long confusing, contradictory web chat so I think I’m going to cancel my claim with them and find a better company.
Confusing to say the least. The TV ad which prompted me enquiry states "from 2005" but on entering my 07 registration plate I am told I am not eligible and then only to read on their websites varying dates of2008, 2009. All very unclear and doesn't inspire confidence at all.
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