mysalondon.co.uk

1.4
1.4 Based on 20 reviews

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Average Rating

1.4

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5

20 Reviews

5 Star
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4 Star
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1 Star
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Bayard Baker
Steer clear of these scammers!

Zero customer service! Clearly a scam operation with no support and no contact number. Just stay away!!

1
Date of experience: Dec 01, 2025
Jeannie B.
Avoid this company this holiday season

Avoid this company this holiday season! I looked for a jumper for my daughter and found them online; the picture showed a warm, chunky jumper. I bought it during a sale and waited three weeks for delivery. When I opened the package, it was a flimsy jumper, nothing like the photo. I tried to contact them for a refund, and the first email stated that I needed to send a photo showing the jumper was in perfect condition before they could proceed with the refund. That was the last I heard from them. There’s no address provided to return the jumper, and they are not responding to emails. Stay away from this company.

1
Date of experience: Nov 29, 2025
Debra Taylor
SCAM COMPANY!!

This isn't a UK company! Delivery expected within 3 days, took 3 weeks and came from China. Website said the coat was genuine leather, it came and label says 100% polyester! Customer service asked me to send photos of item i wasn't happy with but when I did got an email back saying recipients email was unreachable! Wish I'd read reviews before ordering, now having to try claim my money back through my credit card company!

1
Date of experience: Nov 28, 2025
Caden
Do not engage with this fraudulent company

Do not engage with this fraudulent company. The goods are from abroad, of poor quality, and not as depicted in the photos. There’s no response for refunds, and their contact number is fake. They are not UK-based, and I’ve reported them to the relevant authorities while disputing the charges with my bank.

1
Date of experience: Nov 28, 2025
Mrs Luxton
I bought a wash bag for £31

I bought a wash bag for £31 . I usually do a Trustpilot check before I buy from new websites but getting closer to Christmas was busy and forgot ( I guess they rely on this). Thought it was all uk based . The product did arrive but the quality is poor, thin , flimsy, cheap definitely not worth the money. I bought another similar from Amazon for half the price which is far superior. I haven’t tried to return as I’m pretty sure I wont get anywhere or be told to return to china at some extortionate cost so unfortunately I’ve just chalked it up to experience. Don’t buy from here.

1
Date of experience: Nov 28, 2025
Jenny
What a load of rubbish

The product was advertised as Dr martens boots said they would be delivered in 4 days, 3 weeks later they finally arrived not even in a box in a bag the smell is disgusting.Very poor quality I wouldn't pay 20 pound never mind 80, sent 8 emails not had a single reply 🙄

1
Date of experience: Nov 25, 2025
Sara Spence
If I could leave no stars I would

If I could leave no stars I would. This company are not based in London but in China. I ordered two skirts which did not arrive in their stated four days but instead took three weeks. I have been now sending emails to request a return and refund since 24th of November. I had one reply after five days asking me to send photographs which I did immediately. I have had absolutely no response since even though I have sent several more emails. I have now contacted my bank. I would strongly advise not using this company at all.

1
Date of experience: Nov 24, 2025
Zoe Ford
Scam company - AVOID!!

How I really wish I’d done my research and checked the reviews here before ordering from this scam company. Ordered a pair of boots for a Xmas present. Arrived out of the quoted delivery time, no shoe box just wrapped in a plastic mailer bag. Cheap nasty quality, made in China and smell strongly of nasty chemical's. There’s no actual returns process on the website which tells you everything you need to know - they are a scam company and have no intention of refunding anyone’s money. I have sent several emails also provided photos as requested - although any legitimate company wouldn’t ask for photos, and I quote “before I can share our returns address”????Having done my research now, albeit too late, the business is registered to one person and was dissolved on 17 June 2025. When incorporated Dec 2021 it was listed as 96020 - Hairdressing and other beauty treatment???Given all the bad reviews and my personal experience I have reported the company and registered person to both Citizens Advice/Trading Standards and Action Fraud. Nov 15- placed online orderDec 03 - received item Dec 04 - emailed company to confirm the return process as it’s not on the website. Reply received from ‘Sophie’ and advised I have 30days to return however I would have to pay shipping fee but didn’t provide the address to return to so I replied asking for address. Received a reply from ‘Anna’ requesting reason for return and photos showing them is “in good, undamaged condition”.I have sent photos.Dec 06 - followed up on my last email as no reply and advised I will take further action if someone doesn’t respond. Here we are, Dec 09 and still no reply to my last email. I fully encourage anyone else scammed by this company to report it to Action Fraud and Citizens Advice/Trading Standards. You might just think to write it off as a bad experience but they’ll only do this again to someone else!

1
Date of experience: Nov 15, 2025
Jack Preston
Didn’t think the Aeliana orthopedic…

Didn’t think the Aeliana orthopedic shoes would be stylish, but they are. Wore them at the office all day and didn’t even think about my feet once. They hug nicely and still look smart. Proper good balance between comfort and looks.

4
Date of experience: Nov 14, 2025
Hartley S.
Sizing’s proper accurate

Sizing’s proper accurate, which is rare online. The fabric’s light and airy, perfect for summer. Feels like a brand that actually delivers what they show. Definitely worth it.

5
Date of experience: Nov 07, 2025

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