Review Time
This is the third pair of glasses I've ordered from them. The first two were fine. Different story with the latest pair. After only a month, the coating or film started to come off one of the lenses. Things got worse and the other lens started to exhibit the same problem in the next month. I contacted Frames Direct. In response to their request, I sent them two clear photos of the lens and what appears to be an obvious defect. They once again insisted I return the glasses to them to verify the problem. Despite explaining to them that I need the glasses to drive and can't return them without a replacement pair, they insisted I send them back anyway. When I asked what I should do for glasses if I return my one pair, the person replied that I "should buy a second pair from us." Are you serious? Is this what they refer to as "easy and worry-free exchanges"? Be forewarned: they're good to deal with until you have a problem.
The order process was easy and I received my frames within about 10 days. I never received a notice that the frames were shipped or a tracking number. When I logged into my account, I could see that the frames were shipped but no tracking number or status updates were provided. The link to check the shipping status did not work. it would have been nice to know when the order was shipped and to be able to track it.
I’m very happy with my pair of Persol sunglasses that I bought from Frames Direct. I’ve been looking for this particular style for a while. As I have bought several pairs of eyewear directly from Persol I can assure anyone who has concerns about the authenticity of the product can be assured they’re getting the real deal. 2171127
As a long-time customer, I've bought around a dozen prescription glasses, including single vision and sunglasses, over the last decade. They offer the same high-quality products available locally, but at a significantly better price. Their customer service is outstanding, with proactive communication during the buying and preparation stages. I won't buy glasses from any other place. Highly recommend.
The frames came promptly and in impeccable condition, with no problems at all. I'm thrilled with them! The virtual try-on option on the platform is fantastic! Overall, a wonderful experience, great prices, and I will certainly shop here again.
I had been searching for a solid pair of sunglasses for running. After comparing several websites, I found that the company offered the best price overall. The shipping was quick, and there was a special discount that helped me save some extra money. I would certainly purchase from them again.
I bought a pair of aviator sunglasses as a Christmas gift, and the entire experience was exceptional. The ordering process was straightforward, and the product arrived quickly and in perfect condition. The sunglasses are of high quality, just as described, and made for a lovely gift. I’m extremely satisfied with both the product and the service I received. I would definitely order from this platform again.
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