Review Time
Walking back my earlier review. They still have a ways to go to improve service and ability to contact but I had a nice call from the CS manager today. I feel confident that my order will be corrected. I provided my brutally honest feed back and felt I was heard, not just glad handed.
Just received my contact lens order and all 6 boxes were incorrect and not matching submitted subscription. As others have mentioned, chat is not live and customer service is not 24/7 as advertised on their web. After trying chat, I called CS and was told to expect an email as they would forward my concerns to their exchange/returns dept. I did not received an email same day so called again today and was told the same - after asking timeline expectation on receiving email and grousing, was out on hold for 13 min. CS came back on the line to tell me she couldn’t reach the returns/exchange team but would AGAIN, send email and expedite. Absolutely horrible CS. Sounds like it’s outsourced.
Walking back my earlier review. They still have a ways to go to improve service and ability to contact but I had a nice call from the CS manager today. I feel confident that my order will be corrected. I provided my brutally honest feed back and felt I was heard, not just glad handed. Just received my contact lens order and all 6 boxes were incorrect and not matching submitted subscription. As others have mentioned, chat is not live and customer service is not 24/7 as advertised on their web. After trying chat, I called CS and was told to expect an email as they would forward my concerns to their exchange/returns dept. I did not received an email same day so called again today and was told the same - after asking timeline expectation on receiving email and grousing, was out on hold for 13 min. CS came back on the line to tell me she couldn’t reach the returns/exchange team but would AGAIN, send email and expedite. Absolutely horrible CS. Sounds like it’s outsourced.
Placed an order a week ago. emailed to find out when it's shipping. no response. called & after 10 minutes they say it'll ship 1 month to the day I ordered. there is nothing on the website indicating, such. i was also told that it would have showed when I added the items to my cart that it was going to take such a lengthy amount of time &/or the items stock status. neither pieces of information popped up upon order. i asked for my item to be canceled as I will be going elsewhere. *I probably used my other email then when I emailed you. Amazing 1800 contacts was able to use my insurance & got me a credit of $105 plus their 20% on top of the insurance.
I received a wrong order. Opened the box and it had different contacts in it and not what I ordered. I would not mind trying a different brand if the box contained the pack that I paid for and correct measurements. However, not only got the wrong brand, but also a 6 pack instead of a 12 pack and with incorrect measurements:( I was told that their team will reach out to me, but so far no one’s been helpful in any way. What disappoints me the most is that I paid an additional $14 for expedited shipping.
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Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!See more
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