Review Time
I had an outstanding experience via email when seeking a replacement lid for my slow cooker. After accidentally breaking mine, I contacted the company, who referred me to the support team. They responded promptly, sent out the replacement lid at no charge, and it arrived in perfect condition. I couldn't be happier with their service, and now I can use my slow cooker again!
I encountered a problem while trying to find a replacement power cable for my DAB radio. After reaching out to the company directly, I received a prompt response along with a solution. Their customer support was remarkable, and I would gladly purchase more products from them in the future. Thank you!
I had an amazing experience via email regarding a replacement lid for my slow cooker. After accidentally breaking mine, I reached out and was directed to the service team. They responded promptly, shipped it at no cost, and it arrived perfectly packaged. I couldn't fault their service. Now I can use my slow cooker again!
You might expect that if you bought something second-hand and had an issue, the manufacturer would say it's not their problem. This was not the case here. I had a minor issue with my radio, and after emailing the support team, I received a quick response with a solution. Fantastic service.
I recently had a genuinely wonderful experience with the company, particularly with a representative who was friendly and professional. Her emails were informative and kind, and she responded quickly. My issue was resolved in days, resulting in a new power lead, and my radio is back to normal. This experience has restored my faith in excellent customer service.
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In 2011, VQ (known then as View Quest), launched the original Retro Radio – a DAB / DAB+ Digital Radio and Apple Docking station. The original retro was designed to change the market, a multi-functional product that came in a range of colours very much with the design conscious in mind. A hit with the public and press alike, the radio even won a prestigious What HiFi Award.
The classic line of success brings success is never more true than in the story of VQ as in the years since we’ve been working hard to produce increasingly incredible products that continue to win awards and your hearts.
The one thing we’ve always put at the heart of our design though is choice, many have (and still do) consider us mad for offering you such a wide choice of colours and finishes. We don’t think it’s mad, in fact we’ve built everything in our business to give you that choice because we believe it’s important. You will live with our radios and speakers for a lifetime and we want them to be an expression of your own taste & style.
As part of that mission to give you choice and to deliver products that get you excited to have them in your home, we’ve also been fortunate to forge relationships with designer brands that are loved by millions of people across the world. We design and manufacture products in partnership with; Emma Bridgewater, Joules, Laura Ashley & Cath Kidston and there are many more designer names to come.
Ultimately as our product range grows from; radio to docking stations, Bluetooth speakers, multi-room systems to Smart Speakers we remain true to our founding principal, it has to be something that looks and sounds good enough for Jonathan to have in his home.See more
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