Review Time
I may update this in a week, but I was VERY suprised to see that Wisely has been charging me a montly fee of 85.00 Canadian for months because I did one transfer months ago. I have lost hunders to them. As a Government executive with decades of procurement experience, I am aware of such tactics, but am a bit embarrassed to have fallen this...if it was intentional. I hope it was not. I have reached out to them to seek resolution. If this is corrected I will change my rating. If it is not. I will not change my rating on Trustpilot. At this stage I would be very cautious.
The customer support team is unhelpful and disrespectful. I raised a dispute concerning unauthorized charges, but they never provided the necessary documentation and simply rejected my claim. Their lack of assistance has allowed someone to take my money, and their incompetence has only worsened the situation. I will be withdrawing all my funds from this account and closing it, as I work too hard to receive no support regarding fraudulent activity.
My employer pays me with this card, and while daily pay sounds great, it becomes a nightmare when I can't access my own funds. Two weeks in, my account was compromised, and customer service offered minimal assistance. They provided a link for submitting identification documents, but I had to repeatedly ask for basic security measures like locking my card and account. Their only response was that it would take up to two business days to process, leaving me waiting through the weekend without access to my money. Now, I'm stuck sending additional documents and facing another indefinite wait to see if my situation improves. To make matters worse, it's December 9th, and I can't buy gifts for my kids until this is resolved. If you're an employer thinking about using this card for your staff, I strongly advise against it—employees without access to their money won't stick around.
My employer uses this card for my payments. Daily pay sounds great, but accessing my own funds feels impossible. Two weeks in, my account was hacked. I reached out to customer support but got minimal assistance. They provided a link for my identification documents, but I had to repeatedly ask for basic security measures like locking my card and account. The only phrase they seem to know is "it will take up to two business days to process." Since this happened on a Thursday evening, I now have to wait all weekend without my money. It seems my documents weren't enough to verify my identity. Now, I need to send additional documents and wait another two days for a response. The worst part? It's December 9th, and I can't buy Christmas gifts for my kids until I can access my funds. If you're an employer considering this card for your staff, I strongly advise against it. Employees who can't access their money won't stick around.
On December 1, I received an email saying my profile was updated. When I checked, I saw my payroll deposit and about $250 were being transferred to an account that isn't mine. I contacted support immediately, and they locked my card and account. They requested my ID and social security card, promising to send dispute paperwork and a temporary credit. I've called multiple times for updates, but the investigation is still ongoing. When my online access was restored on December 5, I noticed the email associated with my account had been changed to one that isn't mine. Despite reporting it, the email hasn't been corrected, and I still haven't received the dispute paperwork. From other reviews, this seems to be a common issue with this company.
This feels like a scam. I discovered fraudulent charges twice, and they acknowledge I don't have an account but still refuse to refund the charges. I have never downloaded any app from them, have no account, and there’s no way to cancel or remove my bank details.
Someone attempted to use my card, and while they caught it, they then disabled my card and sent me a new one. I transferred funds to my spouse, but the fraud department locked her card. It's Easter, and we have about $1500 between us that we cannot access, including my direct deposit. I've been a loyal customer, and now I can't access MY MONEY.
Avoid this service! Customer support is terrible and doesn't even deserve one star! After facing fraudulent charges, I spent two months filling out paperwork and dealing with them. They won't reverse the charges and won't let me speak to anyone who can explain why. I canceled my direct deposit through my payroll provider immediately! They will take your money and send you on your way.
This service is extremely frustrating. I’ve never encountered issues until today, when I discovered nearly $300 in unauthorized transactions. When I called support, the representative was rude and ignored my explanations. I was told I have to wait for a dispute to be processed. I had another card that wasn't even compromised, but they wiped that out too. I'm left with only $19 on my card and can't access it until I receive a new one.
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