nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Helen Kelly
Reliable & efficient

Great service, good value, reliable, however the toilet smell on board is an issue each time Would be good if you could add your tickets to your Apple wallet to speed up boarding

4
Date of experience: Nov 21, 2025
Sophia Skinner
Lovely driver smooth journey driver…

Lovely driver smooth journey driver very helpful

5
Date of experience: Nov 21, 2025
Patrick Masayile
The driver of your 05.10am coach on 21…

The driver of your 05.10am coach on 21 Nov 2025 from Bristol to London Victoria must stop his segregational and discriminatory way of dealing with your customers. He enjoys making customers losing money and get stranded, he is not willing to help. He told me i smelt of smoke/weed and would not allow me on the coach despite all efforts for me to spray my cologne and freshen up my mouth in 5 seconds. I am putting together a complaint for that uncompromising driver to lose his precious job that sllows him to messup with the customers both emotiinally and financially

1
Date of experience: Nov 21, 2025
Maria victoria Cruz
Depends upon the driver

Depends upon the driver, some are friendly and some not ( just doing there job perhaps).

4
Date of experience: Nov 21, 2025
Ryan
The driver was very rude to all the…

The driver was very rude to all the passengers especially the elderly who did not realise that they should get off at Leeds station on stop over, because it was so cold. He called out people, shaming, swearing effing and blinding.

1
Date of experience: Nov 21, 2025
Esmaeil Shamsabadi
5 stars

Very good very professional driver

5
Date of experience: Nov 21, 2025
Heather Howkins
Getting to the airport

The bus from Canterbury to heathrow was comfortable and a great journey. Thank you

5
Date of experience: Nov 21, 2025
alan pattison
Decent price easy travel decent

5
Date of experience: Nov 21, 2025
david webster
Never again

Was refused service because of bad organizational skills of the driver. Customer service was nonexistent.

1
Date of experience: Nov 21, 2025
Nataliya
Easy and fast travel

5
Date of experience: Nov 21, 2025

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